Rental Operations Position
Working in a role that offers the best of both worlds – customer service interaction and operational responsibilities. This is an ongoing, casual position based at our Melbourne Westmeadows location.
As a Rental Operations Agent, you will be involved in all aspects of our business. You will interact with customers on the counter, market products and services, complete rental bookings, inspect vehicles for damages, and assist with vehicle cleaning in the wash bay.
* Face-to-face customer interaction and brand promotion
* Completing rental transactions, contracts, and bookings
* Cleaning the interior and exterior of vehicles according to company standards
* Inspecting vehicles for any damages that occurred during previous rentals
Requirements
To be successful in this role, applicants must have:
* A full and valid driver's licence
* Previous experience within retail, hospitality, customer service, sales or similar roles
* The ability to work in a fast-paced environment while delivering exceptional customer service
* The ability to follow procedures and adhere to company guidelines and standards
* Comfortable learning and using various computer systems to accurately input rental information
* A minimum availability of 3-4 days per week
Benefits and Perks
Our team members enjoy:
* Competitive rate + loadings + performance bonuses
* Employee discounts on car rentals across Avis Budget Group
* Full training provided to help you achieve your goals and reach your potential
* Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
* Access to Perkbox – discounts and offers with hundreds of retailers and big brands
* Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing
We don't just rent cars; we're changing the way people move. Our mobility ecosystem represents over 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets, we are committed to innovation and moving the future of mobility forward.