Apply on Kit Job: kitjobau.com/job/380g3l The Emergency Department is a dynamic workplace which treats both Adult and Paediatric populations. It is made up of 25 acute patient treatment areas, 3 resuscitation bays, triage, and Queensland Ambulance Service (QAS) assessment areas, and a Fast-Track area which treats less acute presentations. The department sees on average 140 patients per 24-hour period, managing a vast range of clinical presentations, and works with patients from culturally diverse backgrounds. About the role: The Emergency Department Administration Officer contributes to patient safety and patient flow by performing a skilled reception and customer service role to patients and visitors attending the Emergency Department. - Attend to presenting patients, family members, general public, police and ambulance by undertaking standard Emergency Department Administration duties, and/or directing to appropriate treatment or assistance where required. - Respond to general reception enquiries for the department by answering all incoming telephone calls and ensuring accurate and timely transfer of messages and information to support patients and staff. - Perform an administrative support role to medical and nursing staff within the department by assisting with the preparation and completion of a range of administrative duties. - Consult with patients, carers and clinical staff to obtain correct details for completion of admissions and record information accurately and efficiently into the hospital information systems. About you: - Exercise judgement and initiative to resolve immediate problems in situations where precedents have not been established and procedures have not been defined, ensuring a satisfactory outcome is achieved. - Proven ability to act as an effective member of a multi-disciplinary team in a highly dynamic environment to deliver high quality services to clients. - Demonstrated understanding of privacy and confidentiality principles and how these apply to the role of the Emergency Department administration Officer role. - Well-developed communication skills with the ability to interact professionally and sensitively with all levels of staff, patients and the general public. - Ability to respond effectively and immediately in emergency situations by following internal procedures and protocols. What we offer: Total monthly remuneration value of up to $8,382 p.m. is comprised of: - An hourly rate between $39.98 - $44.46 p.h. - 12.75% employer superannuation contribution - 17.5% leave loading Extra benefits - Ongoing Professional Development and Education Opportunities - Flexible Work-Life Balance and Variety - Generous Salary Sacrificing Options - Paid Parental Leave - Employee Assistance Program (EAP) - Discounted Private Health Insurance - Fitness Passport Vaccine Preventable Diseases (VPD) requirements: It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description. How to apply: To apply, please submit the following: - Your current CV or resume, including referees. - A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description. - Any additional forms / evidence as attached or listed on the Role Description. For assistance: 1. Contact \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*@health.qld.gov.au 2. Quote the Job Ad Reference (JAR) RK6C677757. Applications close: Sunday, 22 March 2026 #Rockhampton Apply on Kit Job: kitjobau.com/job/380g3l Administration Officer (Emergency Department) (Rockhampton) Central Queensland Hospital and Health Service Rockhampton### Reply to this offerImpress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.#J-18808-Ljbffr