We're Hiring Retail Manager – Full Time
Ollies Chicken is a well-established hospitality business with deep roots in the Melton and Hillside communities. With over 30 staff and strong year-on-year performance, we are seeking a dedicated Retail Manager to oversee day-to-day operations, team leadership, and long-term strategic growth.
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Key Responsibilities
* Product & Stock Management
* Determine optimal product mix and stock levels for both in-store and delivery sales.
* Ensure consistency in quality, service standards, and customer satisfaction across both outlets.
* Purchasing & Pricing
* Formulate and implement purchasing policies with key suppliers including poultry, beverages, and packaging.
* Coordinate with trades and service providers for equipment maintenance.
* Assist in setting pricing strategies based on sales data and customer demand.
* Marketing & Promotion
* Plan and execute marketing campaigns across delivery platforms and social media.
* Promote and advertise the brand through catering partnerships and community events.
* Oversee loyalty program development and app-based ordering strategies.
* Sales & Customer Service Management
* Support frontline operations when required and respond to customer feedback and complaints.
* Build relationships with recurring catering clients and delivery platforms to maximize revenue.
* Advise customers on menu options and event catering packages.
* Financial & Record-Keeping
* Maintain records of stock usage, supplier invoices, and financial transactions.
* Monitor delivery platform performance and evaluate marketing return on investment.
* Assist with daily banking and financial reconciliation.
* Budgeting & Cost Control
* Contribute to the preparation and monitoring of operational budgets.
* Work with owners to improve cost efficiency and long-term sustainability.
* Menu Consulting
* Consult with business owners to review and adjust the menu offering based on customer demand, sales performance, cost analysis, and market trends to ensure continued commercial viability and customer satisfaction.
* Staff Management
* Control the recruitment, training, supervision, and rostering of team members.
* Prepare work instructions, cleaning procedures, and operational guides.
* Conduct performance reviews, team meetings, and enforce workplace policies.
* Workplace Safety & Compliance
* Ensure compliance with occupational health and safety regulations across both stores.
* Monitor hygiene standards and cleanliness of food preparation and service areas.
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What We're Looking For
* Proven experience in retail or hospitality management (QSR or fast food preferred).
* Strong leadership, analytical, and organizational skills.
* Experience with budgeting, rostering, stock control, and marketing.
* Strong communication skills and customer service focus.
* Fluency in English; Vietnamese language skills highly regarded.
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Why Work With Us?
* Play a key leadership role with scope for professional development.
* Supportive owners committed to creating a self-managed and efficient business.
* Salary: $75,600 per annum, plus superannuation and overtime.
* Long-term opportunity with real influence.