Associate Experience Product Manager (24‐month max term contract)
Location: West Perth | Full time | Posted: Today | Expiry: February 12, 2026
Overview
RAC is one of WA's most iconic and trusted brands, with over 1.3 million members. We are a purpose‐led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
An exciting opportunity exists for an Associate Experience Product Manager to join our Member Experience and Design team. Working closely with product, design, data and delivery teams, this role supports digital experience strategy through research, insight, documentation and stakeholder engagement, helping ensure decisions are informed by member needs, evidence and business outcomes.
Key Responsibilities
* Conduct research and analysis on market trends, competitor activity, emerging product capabilities, and user behaviour to uncover insights and opportunities.
* Support the development and maintenance of experience artefacts such as opportunity briefs, roadmaps, planning materials and documentation.
* Support experience measurement through survey coordination, feedback channels, dashboards and reporting.
* Collaborate with data teams to interpret product data in context, translating findings into actionable insights that support prioritisation and value tracking.
* Engage stakeholders by preparing clear communications, leading cross‐functional updates, and drafting performance summaries for internal audiences.
* Synthesise research insights into actionable recommendations that inform decision‐making across the product lifecycle.
Qualifications & Skills
* Diverse experience with a proven ability to identify customer experience opportunities and drive impactful outcomes.
* Experience or exposure in digital, customer experience, strategy, research, analysis or a related discipline.
* Ability to apply analytical thinking to interpret data, uncover insights, and ask the right questions to support sound decision‐making.
* Strong customer focus with commercial acumen, demonstrated ability to align decisions to customer needs, business value and strategic goals.
* Ability to solve problems systematically by breaking down ambiguity, finding practical solutions, and working iteratively to improve outcomes.
* Excellent communication skills, translating complex ideas into clear, relevant messages for diverse audiences and stakeholders.
* Ability to collaborate effectively across teams with a proactive, organised, and accountable approach to shared goals and execution.
Benefits & Work Culture
* A workplace culture where people feel valued, respected and empowered.
* Flexible working that supports wellbeing and work/life commitments.
* Professional career development and training.
* Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services.
* Opportunities for community engagement and corporate volunteering.
* A very active Social Club – join one of the most active social clubs in Perth with over 900 members.
Compensation
Base salary range: $102,200 - $127,750 (dependent on experience) + benefits.
Application Process
To apply, please submit a 1‐page cover letter outlining your suitability and interest in the position, along with your resume. We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
Equal Opportunity Employer
RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, people with physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.
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