Customer Service Representative Opportunity
We are seeking proactive Customer Service Representatives to join our team at a prominent Sydney venue on a casual or part-time basis.
As a key member of our team, you will have the opportunity to develop your skills and experience in a dynamic environment.
Responsibilities
* Communicate effectively with colleagues and management to resolve issues and improve quality and service
* Assist with opening and closing procedures as per company guidelines
* Build rapport with customers by learning their names, favourite drinks and food items
* Anticipate and exceed customer needs
* Deliver exceptional quality coffee and beverages to guests
* Contribute to achieving business goals and objectives set out by management
Key Qualifications
* Previous experience in a similar role is desirable
* Strong customer service focus
* Professional, friendly and approachable personality
* Attention to detail
* Positive attitude and flexibility
* High standards of presentation and grooming
* Confidence to take charge and lead others
* Honesty and willingness to receive feedback and take action
* Innovative thinking and ability to implement new ideas
* Ability to follow manual handling procedures correctly