About Us – CBRE Data Center Solutions
CBRE Data Center Solutions (DCS) is a global leader in delivering integrated real estate, facilities, and technology solutions across the entire data centre lifecycle.
Our team brings deep expertise across all DCS service lines, combining capital markets insight with technical excellence to unlock value for data centre owners, occupiers, and investors worldwide
About the role:
A customer and team facing role to provide exceptional customer service and business support to contribute to the continued growth and success of the Business, to provide a comprehensive and flexible administration service to the CBRE Data Centre Solution Clients.
Reporting To:
Account Manager/Critical Facilities Manager
Works with:
Local contract support team, Finance and Contract Manager, working closely with operations team on site to ensure any administrative requests raised by Operations team are met.
About the Job:
To provide exceptional customer service and comprehensive financial and administrative services to the client and the contract.
To be successful in the role it is key that the Contract Support understands procedures, processes, and operates them to the required standards.
All details are provided for guidance only; they do not necessarily limit the responsibilities and accountabilities of the job.
Full details of employment terms are provided within offers of employment, and appropriate policies within the Company.
What You'll Do:
Finance
Ensure integrity of financial transactions form contract.
Maintaining the WIP, Open purchase orders and debt to agreed contractual defined parameters.
Create accurate purchase orders in a timely manner
Create/ raise extra works jobs
Attend and actively participate in weekly finance meeting with contract manager/subcontractors/ Clients etc
Regularly review and process supplier invoices
Raise sales invoices (complete billing) in line with contractual and company deadlines
Assist with month end financial reporting and ensure deadlines are met.
Support the preparation and delivery of monthly Contract Reviews.
Co-ordination of the billing application, calculating margins, raising invoices, and submitting to client
Chasing of debt to keep within contractual terms
Creation and review of management reports such as P&L, WiP, Unbilled Revenue, Debt, OPO's & Invoice Pool
Raising Purchase Orders
Reviewing open Purchase Orders
Policy and procedure compliance
Processing supplier invoices and resolving any queries
Comprehensive spend tracking
Weekly report submission to include WiP, Unbilled Revenue, Debt, Invoice Pool and OPO updates
Reporting on In Scope and Out of Scope works
Drive high quality financial performance to influence P&L result.
Ad-hoc reporting as requested by Business Unit or Business/Finance.
Housekeeping of CBRE Client specific systems.
People & Development
Promote CBRE culture throughout the teams
Sickness & absence reporting
Holiday tracking
Reporting changes in Org Structure to the wider team
Collate and process timesheets & expenses and provide training for team
Maintain people records such as training, new starters / leavers (notification; System Set-Up; IT Requests)
Communicate effectively and build/maintain relationships at all levels with internal and external customers.
Answer calls and emails in a professional and timely manner.
Attend and participate in any relevant training courses
Attend regular role specific meetings to share best practice.
Contract
Assist in compiling Site/Area Monthly Contract Review Pack (& attend monthly meetings)
Ensure accurate labour allocations in relevant systems
Attend and actively participate in customer Work Planning Meeting and support Work Order Specialist – Contract Support team with planning and scheduling works.
Prepare and issue predefined reports, which form part of the contract and customer's requirements both operational and financial.
Drive PPM and Reactive performance through direct engagement with engineering team
Familiar with daily operations and the specific scope of the contract e.g., which services are covered, and which are chargeable.
Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
Compiling of the Contract Review Business Unit pack
Conducting supplier surveys on MySupplier
Compiling of the Customer Monthly Management Report
Liaising with the client regarding payment of invoices
Continually develop systems to maximize efficiency benefits for the customer and CBRE
Update labour allocations to ensure accurate client reporting
A 7 Star Mindset - A key element of this role is the ability to make every moment matter, which supports the delivery of a world class, seven-star client experience: Mindset and attitude are everything, become a master at managing your tasks, resolving issues before they become problems, Having a concierge approach to guests.
Quality
Ensure QHSE documentation is maintained and readily available using CBRE systems.
Monthly Hazard Reporting in 4sight
Quality Management – record management; process updates (site/country)Ensure Supplier Management reviews take place and are recorded
Manage CAFM system as key user on site including PPM records, reactive and reporting.
Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
To maintain and update both manual and computer records relating to areas for which CBRE are responsible and keeping the shared CBRE drive and client electronic records up to date to enable full auditable trails.
What You'll Need:
High School Diploma or GED with 3-5 years of job-related experience.
Prior Contract Support/Project admin or Facilities coordinator/building coordinator
In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
Requires the ability to explain complex concepts or sensitive information.
Expert knowledge of Microsoft Office products.
Examples include Word, Excel, Outlook, etc.
Excellent organizational skills with a master-level inquisitive mindset.
Exceptional math skills.
Ability to calculate sophisticated figures such as percentages, discounts, and markups.
Circumstances
Be flexible to work outside core office hours from time to time.
The individual must be willing to undertake travel as the role/business requires
Citizenship Requirement
Unless otherwise advised, CBRE data centre sites require Australian Citizenship and on request from our customers participating in a government clearance process and holding a government clearance up to NV1 is required
Ready to Power Up Your Career?
Apply now and become part of an organisation where your potential meets opportunity.
Expression of Interest
(Expression of interest: On Going Pipelining for future needs *********)
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