We are seeking a dedicated individual to join our Student Engagement team as a Advisor. This is an exciting opportunity to provide professional advice and services, while collaborating with academic and specialist colleagues to ensure students succeed in their studies.
The role involves responding to student enquiries across various service channels, proactively engaging with students via inbound/outbound calls, web chat, emails, and other platforms, and completing administrative tasks and data entry accurately.
Key Responsibilities:
* Student Enquiry Management
* Proactive Engagement
* Administrative Tasks
* Support Services
* Policy Application
In addition to a student-first approach, the ideal candidate will be able to demonstrate a proven track record of delivering exceptional customer service in an inbound call centre setting, excellent attention to detail, high level of accuracy in all administrative activities, demonstrated computer literacy including advanced MS Office suite and ideally student records software, ability to work as part of a team and in a way that is flexible and adaptable.
Benefits
This role offers unlimited global career opportunities, salary packaging and novated leasing, two paid volunteer days per year for your passionate causes, up to 75% scholarships available to staff enrolled in ACAP courses, health and wellbeing packages including free counselling and well-being specialist support for employees and family members, discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers, access to LinkedIn Learning and professional development opportunities.
About Us
We promote and embrace an inclusive and diverse workforce, encouraging applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We strive to ensure that all our staff feel safe, supported, and are given opportunities to thrive.