OverviewHead of Customer Success – Remote | Client-Focused Leadership Role.
We are an international provider of personal development and leadership education programs, supporting clients in more than 100 countries.
Our aim is to help professionals from diverse sectors—including healthcare, education, technology, and law—achieve greater clarity, direction, and results in both their professional and personal lives.
The opportunity focuses on guiding prospective and new clients through onboarding, with a performance-based, commission-only structure.ResponsibilitiesConduct outreach campaigns using platforms like LinkedIn and Facebook (training provided)Lead structured discovery calls to explore fit and support client decision-makingBuild rapport with prospective clients through professional and value-driven conversationsGuide clients through onboarding and early engagement stagesMaintain ongoing communication using digital tools such as video conferencing, email, and CRM systemsCollaborate with peers to share best practices and enhance client experiencesParticipate in regular training sessions to strengthen communication, service, and leadership skillsRequirementsAt least 5 years of experience in client success, account management, consultative sales, or related rolesAbility to conduct outreach campaigns using platforms like LinkedIn and Facebook (training provided)Ability to lead structured discovery calls to explore fit and support client decision-makingStrong verbal and written communication skills in EnglishComfortable using CRM systems, online meeting tools, and scheduling platformsOrganized, self-motivated, and able to work independently in a remote environmentAn interest in personal development and leadership topicsWhat You Can ExpectFully work from home with flexibility in managing your own scheduleA performance-based earnings structure, with details provided during the interview processStructured onboarding and ongoing training supportA cooperative, people-focused culturePlease NoteThis role is commission-only and is suited for professionals who enjoy entrepreneurial-style work and the opportunity to be rewarded in proportion to results.
The compensation structure will be explained in detail during the selection process.How To ApplyIf you are a client-focused qualified seeking a flexible, purpose-driven role, we encourage you to submit your application and explore how your expertise can make a difference.
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📌 Head Of Customer Success (Remote)
🏢 Straight Up
📍 Canberra