Customer Service, Mishandled Baggage (Perth Airport)
dnata Perth Airport, Western Australia, Australia
Perth Airport (PER), Perth Airport WA, Australia
Have you ever dreamed of working at the airport? This is your chance to join the world's leading Ground Handler at Perth International Airport! We are seeking Part-time Customer Service Agents to join our team, working a minimum of 20 hours per week.
dnata is one of the most recognized ground services companies globally. We look for motivated, passionate, team-focused, and energized employees who can complete their tasks and deliver excellent service to our customers. We offer on-the-job training and upskilling opportunities, supporting career progression and professional development.
Our Mishandled Baggage team is responsible for tracing and locating mishandled bags for various international carrier clients. They also report on damaged bags directly to the airline, ensuring efficient, safe, and accurate operations during aircraft turnarounds and meeting KPIs for our clients.
Primary Duties and Responsibilities
* Being the first point of contact for passengers at the baggage carousel
* Checking passenger baggage details
* Monitoring carousels for issues such as belt stoppages and passenger concerns
* Collaborating with the below-wing team for missing baggage
* Recording rush bags received
* Reporting issues to Baggage Services Supervisors
* Creating and tracing files for missed or damaged bags
* Forwarding and delivering baggage to passengers
Essential Criteria
* Superior customer service, teamwork, and interpersonal skills
* Ability to work under pressure while maintaining accuracy and attention to detail
* Adherence to safety and security protocols in the aviation industry
* Punctuality and reliability in attendance
* Positive attitude
Please note employment with dnata Airport Services Pty. Limited is conditional upon satisfactory security clearance (ASIC), pre-employment medical/drug & alcohol testing, and full vaccination.
Only successful candidates will be contacted. If you do not receive a response within the application period, please consider your application unsuccessful.
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