Job Description We are hiring a Desktop Support Technician in Sydney, Australia.
Excis is a global IT support leader driven by innovation and collaboration.
We're seeking a proactive technician to manage hardware, software, and IT assets across multiple locations.
Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.Our company supports clients in over 190 countries, with 6,000+ engineers and 200+ enterprise clients.
We foster an open, friendly, and growth-oriented culture where individual achievements fuel team success.
From solving complex IT challenges to celebrating wins together, we prioritize our people.What You'll Do: Provide onsite and remote support for Windows and Apple devices, including IMAC tasks and troubleshooting across multiple platforms, supporting executive/VIP users.Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents.
Assist with walk-up support and new hire onboarding.Requirements: Minimum 3 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.Experience supporting printers, AV systems, executive users, asset management, and reporting tools.Excellent customer service, communication, organization, multitasking, and documentation skills.Preferred: Australian citizen/PR/valid work permit with at least 12 months till expiry.Additional preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, background in help desk or call center environments.Benefits: At Excis, your work matters.
You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success.
We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies.
Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.Ready to make a difference and grow your career?
Apply now to join Excis in Sydney, Australia, and be at the forefront of IT support excellence
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