Australian Citizens residing in Australia with ability to obtain Baseline Clearance only respond.Contract start 15 January **** to 12 months, 12 months extensions.Australian Citizen, Ability to obtain Baseline Clearance, Canberra, Richmond, Surry Hills role.The National Disability Insurance Agency, Office of the CIO (NDIA OCIO) is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme.This work involves multiple projects spanning a number of current industry-leading technologies, including Salesforce/Industries as a core component.
The NDIA is committed to providing access to its services for Participants and Providers through digital and cloud channels.The duties of the role include, but are not limited to:Obtain a detailed understanding of the organisations complex business processes and rulesMaintain and configure Service Cloud, Health Cloud and Digital Experience applicationsProvide advanced support for user issues, troubleshooting and resolving complex issues and coordinating with Salesforce support when necessaryPerform interrogation of various log sources to investigate issuesEvaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/usersDevelop and maintain documentation on processes and configurationBuild and foster positive relationships with business areas, to understand their priorities and business requirements, and guide them through user acceptance testing.Undertake data analysis, data loading and reportingHandle deeper customizations of the Salesforce platform, including setting up custom fields, custom objects, record types, page layouts, and validation rulesExperience in designing, building and debugging Flows, including screen, auto launched and scheduled Flows.
Knowledge of error handling, debugging, and optimising Flows will be highly regardedUse of Gitlab and version control for implementing fixes to productionCustomize and manage Lightning Experience, which includes creating and assigning Lightning Pages and managing Lightning AppsWork within an Agile delivery methodologyEntry requirementsEntry Level checks will be required for all successful candidates.
Must be an Australian Citizen and either hold or be willing to obtain a Baseline security clearance.Every application requires to address selection criteria as part of application submission.Selection CriteriaMore than 2 years experience within Salesforce eco-system, and Certified Salesforce Admin/Certified Platform App BuilderStrong problem solving and trouble-shooting skills.Demonstrates enthusiasm towards continued learning and developmentStrong customer-focused attitude, effective communication, and the ability to translate complex technical concepts into user-friendly explanations.Additional QualificationsHands on experience with version control, branching and metadata deployments.Hands on experience with Vlocity/Omnistudio.Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.
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