20–25 hrs/week | Leadership opportunity | Supportive allied health and medical team | Varied role across operations, reception & clinic growth
Are you an experienced medical or allied health receptionist ready to step into a leadership role?
Or perhaps you're an existing practice manager looking for a supportive clinic where you can genuinely make an impact?
South Eastern Active Health is looking for a motivated, proactive and people-focused team member to help lead the day-to-day operations of our established allied health and medical specialist clinic.
Working closely with the Clinic Director, this role offers the opportunity to combine patient care, team leadership, clinic operations and business development in a varied and rewarding position.
If you enjoy helping people, improving systems and being part of a collaborative team, we would love to hear from you.
Are you...
Someone who genuinely enjoys helping people and making things run smoothly?
Currently a senior receptionist ready for the next step, or an experienced practice manager looking for a positive and supportive clinic environment?
This role is perfect if you:
* Have experience working in a medical or allied health clinic
* Are friendly, confident and professional with patients
* Are organised, reliable and able to manage multiple priorities
* Take initiative and enjoy solving problems and improving systems
* Communicate clearly and work well as part of a team
* Care about delivering an excellent patient experience
This role would suit someone who is currently a senior receptionist ready for the next step, or an experienced practice manager looking for a supportive clinic environment.
Before You Apply (Important)
To be successful in this role, there are a few non-negotiables:
* Minimum 1 year experience working in a medical or allied health clinic
* You genuinely enjoy helping people and creating a positive patient experience
* You are reliable, punctual and take pride in your work
* You are organised with strong attention to detail
* You take initiative and solve problems rather than waiting to be told what to do
* You communicate clearly and work well within a team
* Experience with Cliniko, Xestro clinic software or Xero accounting is desirable but not essential
* Strong proficiency in Microsoft Word and Excel
Job Description
As the Practice Manager / Senior Receptionist you will help ensure the clinic runs smoothly and patients receive a welcoming and professional experience.
This is a hands‐on role combining reception, administration, team support and elements of practice management.
Your responsibilities may include:
Patient Experience & Reception
* Welcoming patients and creating a friendly clinic environment
* Managing practitioner diaries and appointments
* Answering phone and email enquiries
* Processing payments including HICAPS, Medicare, TAC and DVA
* Managing referrals and patient records
Clinic Operations
* Supporting the smooth day‐to‐day running of the clinic
* Assisting with clinic systems and procedures
* Managing clinic supplies and inventory
Team Support
* Supporting reception staff and helping coordinate reception duties
* Assisting with team meetings and internal communication
* Contributing to a positive team culture
Marketing & Growth
* Assisting with clinic marketing and patient engagement
* Supporting social media and email communications
Compliance & Administration
* Assisting with clinic compliance tasks
* Supporting recruitment, onboarding and HR administration (depending on experience)
About South Eastern Active Health
South Eastern Active Health is a well‐established allied health and specialist medical clinic that has been helping the local community move better, feel better and live healthier lives for over 15 years.
Our team includes chiropractors, an osteopath, a dietitian, remedial massage and 2 sessional medical specialists working together in a collaborative and supportive environment.
The clinic includes:
* Modern consulting rooms
* An on‐site rehabilitation gym
* Established systems and procedures
* A loyal and growing patient community
We pride ourselves on creating a friendly, professional and supportive workplace where team members feel valued and able to grow.
Apply now
If this role sounds like the right fit for you, please send your resume and a short cover letter outlining your experience and why you believe you would be a great fit for the role.
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a practice manager?
* How many years' experience do you have in the healthcare services industry?
* Do you have experience using Xero?
* Do you have experience using Microsoft Word?
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