Description:
Access hardware currently has an opportunity for a full-time Customer Service and Administration Coordinator to deliver exceptional customer service.
What we are looking for:
* Excellent customer service skills
* Relationship building skills
* An inquisitive problem solver
* Highly organised individual with an eye for detail and good time management.
* Team player with a genuine desire to learn
Some of your day-to-day duties will include:
Capture all inbound activity including sales & accounts enquiries, workshop enquiries and respond promptly to maintain a high level of service
Support Branch Team Leaders to log service jobs and orders accurately and ensure timely follow-up
Generate invoices and assist with customer portal accounts, ensuring billing accuracy
Work with team to complete orders and secure timely invoice payments; record changes to purchase/service orders
Maintain customer databases including proper filing systems re invoicing, customer communications, and compliance
* Address customer inquiries and billing concerns while maintaining effective communication with internal teams and external stakeholders
* Provide administrative support to the team as directed
Access Hardware is Australia's leading supplier of commercial door hardware, locksmithing, and security solutions. With a national presence and over 350 staff across the country, we support trade, commercial, and major project customers with a complete range of products and services.
We've recently strengthened our offering with the acquisition of API Access & Security, expanding our team and capabilities to become the largest commercial locksmith and security network in Australia.
Why Access Hardware?
Because the people we employ make it a great place to work We invest in our teams, value diversity, and provide pathways for growth and development.
In addition, Access Hardware will provide you with:
Ongoing Training & Development
Career growth opportunities nationwide
Access to Employee Assistance Program (EAP) for you and your family
A genuinely paid parental leave scheme, and even a paid day off for your birthday
Learn more:
If the profile above sounds like you, apply now
The successful candidate will be required to undergo a National Police Clearance.
Aboriginal and Torres Strait Islander peoples are encouraged to apply