Overview(Work-From-Home - Start Immediately) (this is a casual role- please see details below)Are you based around Melbourne and looking for a role with real flexibility, meaningful work, and competitive hourly pay?
Our client who is a national loss adjusting firm is seeking a Customer Support Officer (Claims) to join their operations – working remotely — helping customers with utility-related claims on behalf of a local utilities' provider.What You'll Be DoingBe "on call" for a 2-week rostered period, handling inbound customer calls from the Utility Contractors, 24/7 via a dedicated mobile phone when an incident occurs.Work with existing team members who have been managing the account for several yearsWork collaboratively with field teams, contractors, restorers, and customers to manage incident responseUse your problem-solving skills to triage, facilitate, communicate, escalate, and resolve issuesAdminister case recording, documentation, follow-ups, and stakeholder updatesTravel to sites as requiredWhy This Role Works for You (WIFM)Work fully from home (equipment provided) — skip the commuteMeaningful, community-impacting work through a respected national loss adjusting firmA roster structure that gives you 4 weeks off between 2-week on call periodsCompetitive hourly rate + travel / mileage allowance/laptop & mobile phoneAutonomy in your work, with support and clear process structureTraining and ongoing assistance provided at all timesIdeal for people seeking flexibility or work life balanceHourly Rate - Competitive hourly rateWhat We're Looking For — The Ideal CandidateYou might be a perfect fit if you:· You are a Team Player who thrives on providing positive support to customers in need and support to your colleagues and contributing to the broader goals of the companyHave experience in claims, utilities, insurance, or related fields (preferred)Reside in MelbourneCommunicate clearly, empathetically, and confidently (phone & in writing)Can prioritise, manage competing demands, and stay calm under pressureAre solutions-oriented and customer-centricHold a valid driver's licence and have access to a vehicleAre immediately available or with minimal noticeStart Time & ProcessWe need someone who can start immediately.
We'll move rapid — please include your availability in your application.Please Note: Only applicants with full and unrestricted working rights in Australia will be considered.
Working holiday visas are not suitable.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Customer Support Officer?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.What can I earn as a Customer Support Officer
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