Service Co-Ordinator / Scheduler - Industrial Refrigeration
Location: Beenleigh (Between Brisbane & Gold Coast), QLD | Full-Time
Ideal for HVAC or Refrigeration Technicians off the tools. Industrial Refrigeration experience desirable.
About the Company
Our client is a well-established and highly respected Air Conditioning and Refrigeration specialist, known for delivering outstanding service across commercial and industrial clients. The business is in an exciting growth phase and prides itself on a strong team culture where people are genuinely valued and supported.
Customer service isn't just a KPI, it's the foundation of everything they do.
The Opportunity
This is an excellent opportunity for an experienced HVAC or Refrigeration Technician who is ready to step off the tools and move into a stable, office-based role.
You will work closely with a highly experienced Service Co-ordinator to help manage and schedule a fleet of 16 field technicians, ensuring jobs are booked efficiently, customers are well looked after, and operations run smoothly day-to-day.
Full on-the-job training will be provided, making this an ideal transition role for someone who understands the industry and wants to build a long-term career in operations and service management.
Why This Role Stands Out
* Move off the road into a professional, air-conditioned office environment
* Work alongside a supportive and experienced team
* Learn valuable scheduling and service management skills
* Long-term career progression in a growing business
* Perfect for technicians looking to extend their career beyond field work
Key Responsibilities
* Service scheduling and technician co-ordination
* Liaising with customers and managing service bookings
* Job management, documentation and workflow tracking
* Vehicle scheduling, servicing and fleet management
* Supporting the service team with day-to-day operations
Skills & Experience
To be successful, you will ideally bring:
* Industry knowledge in HVAC or Refrigeration (highly regarded)
* Experience with simPRO or similar job management systems (desirable)
* SAP experience (advantageous but not essential)
* Strong attention to detail and organisational skills
* Ability to thrive in a fast-paced service environment
* Excellent customer service and communication skills
Previous experience in service scheduling or coordination will be highly regarded, but technicians ready for a career change are strongly encouraged to apply.
How to Apply
All applications must be submitted online by clicking APPLY. Applications are reviewed as they are received, so early submission is encouraged.
Please note: Only candidates who meet the client's selection criteria will be contacted.
Job ID: VVK473.03