Role Title: Service Delivery Manager Opportunity: Permanent Career Opportunity Location + WFH Flexibility: Seven Hills (4 days in the office) Salary: $120,000 – $170,000 (dependent on experience) Role Details: Talent International, a leading Australian recruitment firm, have been engaged by our long-standing client – a rapidly growing technology organisation – to help appoint an experienced and proactive Service Delivery Manager.
This is a key leadership role aimed at lifting the capability of the current tech support team (5-6 people), streamlining internal service delivery, and building scalable, standardised support processes across both hardware and software environments.
As the Service Delivery Manager, you will: Take full ownership of the service/support function and uplift the maturity of the service desk Optimise workflows to improve productivity, SLAs, and accountability Be the first point of contact for triaging and escalating support queries Support both internal (80%) and external (20%) customers with a focus on exceptional service quality Work closely with leadership (GM/COO) and other departments to support new tech rollouts and product adoption internally This is a high-impact role for someone who enjoys building efficient systems, mentoring support teams, and driving a customer-first mindset across the board.
Required Skills and Experiences: Proven leadership experience managing service/support teams, ideally in a scaling business Expertise in ITIL frameworks and best practices (certification highly regarded) Experience with ServiceDesk+ or similar platforms Demonstrated ability to establish uniform service processes and manage SLAs effectively Strong stakeholder engagement and communication skills (internal and external) Ability to diagnose, manage, and resolve complex incidents across software and hardware A customer-centric approach – across both internal branches and external clients Experience or familiarity with IoT technologies, 4G systems, and surveillance equipment is highly desirable Proven ability to scale operations efficiently, without significantly growing headcount Solid track record of driving continuous improvement and coaching teams to higher performance Strong analytical, risk management, and project planning abilities Additional Details & Benefits: Permanent role with a growing, innovative tech business Scope to build and shape service operations from the ground up Significant exposure to tech leadership and business strategy Collaborative team environment with long-term growth opportunities The company is growing 15-20% YoY, offering strong job stability To Apply: If this sounds like your next opportunity or you would like to hear more, please 'apply now' and submit your resume!