Job Role
We are seeking a passionate customer service professional to fill this position. As a key member of our support team, you will provide exceptional customer experience and support for NBN-related calls.
The Position:
You will be responsible for receiving inbound calls from customers, providing solutions to their issues, and escalating complex problems to our technical teams. You will work closely with our clients to resolve faults and ensure customer satisfaction.
Main Responsibilities:
* Support customers in understanding and resolving NBN-related issues
* Maintain adherence to established practices, procedures, and legislative requirements
* Identify and address customer dissatisfaction and take appropriate measures to recover their experience
* Take ownership of issues and offer solutions within designated timeframes
Requirements:
* Prior experience working in a high-volume call centre environment is desirable
* A proven ability to determine priorities, coordinate resources, and make sound business decisions
* High levels of empathy and problem-solving skills
* Exposure to CRM experience is highly desirable
What We Offer:
* A supportive and collaborative work environment
* Ongoing learning and development opportunities
* The opportunity to work with a leading company in the industry