VISION...............WhatWeAreTryingtoAchieve
Athrivingbusiness workingtogethertocreateasustainableandvibrantfuture.
VALUES ....
WhoWeAre,WhatWe Do
Our values drive how we go about our work, how we collaborate with our customers, suppliersand with each other.All staff and contractors are expected to demonstrate the values in how they work.
VALUES DRIVERS POSITIVE
Wearepositiveandenthusiasticinhowwework together.
Innovativeandimproving: Wewilltrynewideas and aimtoimprove.
Accountable: Weareaccountableforwhatwedo.
Genuine: Ouractionswill matchour words.
Open: Weareopen andconstructiveinhowwecommunicateandsolve problems.
Respectful: Wearealways respectful to each other.
Supportive: Wearesupportiveof each other.
MYLO Property Solutions - Leading Service Contractor
Established in ****, MYLO Property Solutions has rapidly become a trusted partner for real estate agents across Victoria.
The company specialise in property safety inspection services, including Smoke Alarm, Gas Safety, and Electrical Safety inspections, ensuring compliance with relevant regulations and delivering peace of mind to property owners and tenants alike.
As a Melbourne-based company, MYLO Property Solutions prides itself on being Australian-owned and operated.
Backed by a team of highly trained professionals, the company is dedicated to delivering personalised and reliable services to meet the unique requirements of the real estate industry.
Since its inception, MYLO Property Solutions has built a reputation for excellence by forging strong relationships with its clients.
This success is rooted in its commitment to high-quality standards, attention to detail, and a proactive approach to property safety.
Each inspection is conducted with a thorough understanding of current compliance requirements, helping real estate agents maintain their portfolios with confidence.
Safety and quality are at the forefront of MYLO Property Solutions' operations.
The company ensures strict adherence to safety protocols, maintains rigorous quality controls, and is adaptable to the diverse operational needs of its clients.
By integrating seamlessly into its clients' processes and workflows, MYLO Property Solutions ensures a smooth and efficient service experience, reinforcing its position as a preferred partner in property safety inspections across Victoria.
PARTB– Customer Service Operator
POSITION OBJECTIVES
The objective of this position is to manage bookings, scheduling, and customer service processes while ensuring compliance with work health and safety standards and privacy regulations.
The role focuses on delivering exceptional customer service, resolving scheduling issues, and maintaining clear communication with customers, technicians, and internal teams.
AREAS OF RESPONSIBILITY:
Booking and Scheduling Management
Coordinate and manage customer bookings, ensuring accurate scheduling for technicians;
Resolve issues with bookings or schedules and communicate changes to customers, property managers, and rental providers; and
Ensure the schedule is maintained to standard before, during, and after inspections.
Customer Service and Support
Provide exceptional customer service by addressing inquiries, booking amendments, or cancellations;
Follow up with customers, property managers, and rental providers to ensure satisfaction; and
Handle customer complaints diplomatically and escalated as necessary.
Administration and Compliance
Accurately input and maintain information in the system to ensure asset details are up to date;
Ensure compliance with work health and safety requirements and privacy laws; and
Maintain organised filing of all relevant information and complete daily administrative tasks.
Stakeholder and Team Communication
Collaborate with technicians, the Sales & Logistics Manager, and Operations Manager to ensure efficient scheduling and operations.
Build strong relationships with property managers to facilitate smooth collaboration.
Maintain open communication with customer service teammates and other departments.
ORGANISATIONAL RELATIONSHIPS
ReportsTo: Logistics and Compliance Manager (Victoria)
ExternalLiaisons: Clients, and Contractors
KNOWLEDGE SKILLS AND EXPERIENCE
Strong organisational and time-management skills for managing bookings and schedules;
Excellent communication and interpersonal skills to liaise with customers, technicians, and stakeholders;
Problem-solving and conflict-resolution abilities to address scheduling issues and customer complaints;
Attention to detail for accurate data entry, reporting, and record-keeping;
Proficiency in using scheduling systems, CRM software, and other relevant tools;
Understanding of work health and safety (WHS) requirements and regulations;
Knowledge of privacy laws and their application to customer information management;
Familiarity with property management and real estate processes, particularly inspections and services;
Awareness of best practices in customer service and stakeholder communication;
Previous experience in customer service or scheduling roles, preferably in property management or a similar industry;
Demonstrated experience in handling customer complaints and resolving conflicts professionally;
Experience in collaborating with teams across departments to meet operational objectives;
Proven ability to streamline processes and improve efficiency in administrative or scheduling tasks;
Anunderstandingof Mylo Property Services objectives; and
Microsoft Office Suite of programs.
INTERPERSONAL SKILLS
Exceptional communication and presentation skills;
Able to solve problems collaborative to find effective solutions to issues that arise;
Eager to learn and seeking development opportunities;
Being able to stay calm under pressure;
Being accurate, efficient, and having a strong attention to detail;
Being able to work autonomously as well as part of a team; and
A self-motivated, empowering personality and character with definitive analytical skills.
OCCUPATIONAL HEALTH AND SAFETY
All employees have an obligation to comply with Mylo Property Services' workplace health and safety policies, procedures and instructions to ensure a safe workplace.
To ensure a safe and healthy work environment for all employees, smoking is not permitted at any site or in any office.
NOTES
NOTE 1: The successful applicant may be required to agree to a National Police Name Check (in accordance with our clients).
NOTE 2: The successful applicant will work to include our organisational values as part of their skill set.
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