As the Associate Director - Performance and Culture, you’ll be at the forefront of shaping how we manage performance, build capability, and foster a thriving, customer-first culture across the organisation.
This role partners closely with People & Culture and senior leaders across Optus to embed a risk-aware mindset, drive accountability, and support our people to grow and succeed.
In this role, you will
- Lead the evolution of performance frameworks that drive clarity, accountability, and growth.
- Build capability in goal setting, feedback, and coaching across teams and leaders.
- Translate performance insights into actionable plans at both enterprise and business unit levels.
- Develop and implement a customer-first culture roadmap aligned with strategic priorities.
- Support the Risk and Compliance Academy with curated learning content and tools.
- Champion values-based leadership and design initiatives that foster inclusion and psychological safety.
- Embed the “Optus Ways of Working” across the employee lifecycle, refreshing tools and processes.
- Collaborate with cross-functional teams to ensure alignment and impact across culture programs.
It starts with you!
- A strategic mindset with the ability to connect culture and performance initiatives to business outcomes.
- Solid stakeholder management and influencing skills, with a track record of building trusted partnerships.
- Expertise in learning and development, including designing and implementing impactful programs.
- Confidence in using data and insights to inform decisions and measure impact.
- Experience managing external vendors and leveraging digital learning solutions.
- Ability to thrive in ambiguity and lead change in a dynamic, evolving environment.
- A collaborative and pragmatic approach to partnering with senior leaders and P&C; teams.
The good stuff …
- 3 days in the office, 2 days remote – with flexible hours to suit!
- Inclusive carer neutral paid Parental Leave of up to 16 weeks
- Competitive leave including 2 'Connected Leave' days
- All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
- Own your own growth by accessing an extensive online and facilitator led learning catalogue.
- Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
Required Skill Profession
Operations Specialties Managers
📌 Associate Director, Performance and Culture
🏢 Singtel
📍 Australia