Who we are...?
About REA India Pte. Ltd.:REA India is a subsidiary of REA Group Ltd. (ASX: REA), a leading digital real estate business headquartered in Melbourne, Australia, and part of the NewsCorp family.
REA India owns Housing.com, the country's leading real estate technology platform. With a vision to change the way India experiences property, the platform helps consumers throughout their buying, renting, and selling journey. It also offers a robust suite of Self services—such as smart listing tools, digital assistance—empowering home seekers and owners to manage their property needs with ease and online rent payment. These offerings enhance convenience, improve listing visibility, and enable direct engagement for both property owners and seekers.
For businesses, Housing.com offers advertising and listing products for developers and agents, as well as exclusive sales and marketing solutions. It also offers Housing Studio, a suite of innovative AR&VR content to drive better engagement.
REA India operates with a team of 1200+ professionals across 30+ offices nationwide, with its corporate headquarters in Gurugram, Haryana.
Our Culture
Culture forms the core of our foundation and our effort towards creating an engaging workplace that has resulted in REA India being ranked 5th among the coveted list of India's Best 100 Companies to Work For in 2024 by the Great Place to Work Institute. REA India was also ranked among Top 5 workplaces list in 2023, the Top 25 workplaces list in 2022 and 2021, and the Top 50 workplaces list in 2019. In addition, REA India was also recognized as Best WorkplaceTM in Building a Culture of Innovation by All in 2025, 2024 & 2023 and India's Best WorkplacesTM in Retail (e-commerce category) for the fifth time in 2025.
REA India once again made it to the Top 15 Best Workplaces in Asia for 2024, marking its second consecutive appearance, after ranking 4th in 2023, 55th in 2022, and 48th in 2021. Additionally, REA India has been recognized twice in a row among the Top 50 Best WorkplacesTM for Women in India (2024, 2023, and 2021) and earned a spot among India's Top 10 Best Workplaces for Millennials List for the second consecutive year by Great Place to Work.
At REA India, we believe in creating a home for our people, where they feel a sense of belonging and purpose. By fostering a culture of inclusion and continuous learning and growth, every team member has the opportunity to thrive, embrace the spirit of being part of a global family, while contributing to revolutionize the way India experiences property. When you come to REA India, you truly COME HOME!
REA India (Housing.com) is an equal opportunity employer and welcomes all qualified individuals to apply for employment. We are committed to creating an environment that is free from discrimination, harassment, and any other form of unlawful behavior. We value diversity and inclusion and do not discriminate against our people or applicants for employment based on age, color, gender, marital status, caste, religion, race, ethnic group, nationality, religious or political conviction, sexual orientation, gender identity, pregnancy, family responsibility, or disability or any other legally protected status. We firmly strive to eliminate any barriers that may impede equal opportunities while also recognizing that specific job roles may require appointees to possess the necessary qualifications, skills, abilities to perform essential functions of the position effectively.
What does this role hold for you...??
We are looking for a high-ownership, results-driven sales manager to manage and scale our Broker Insider Sales business for Housing.com. The person will be responsible for generating sales from sellers registered on our platform through an outbound calling process. Our ideal manager is a self-starter who embraces ambiguity, thinks big and brings his/her own uncompromising standard of excellence with a proven track record of leading a high performance inside sales team. If you get a kick by chasing aggressive targets, fuel growth by coaching & grooming your team – this is the job for you!This is a P&L-owning role with end-to-end accountability for monthly revenue delivery, sales productivity, sales operations, process excellence & quality, client servicing & renewals and vendor management in a fast-paced call center environment.
* Revenue and P&L Ownership
* Drive and own monthly/quarterly sales targets for the process with focus on scaling sales productivity and conversion efficiency.
* Drive new sales, renewals, and repeat revenue from unpaid and previously paid broker accounts.
* Monitor and optimize call flows, connect rates, time-to-first-connect, and conversion ratios.
* Track daily/weekly sales pipelines, funnel health, and conversion metrics to ensure target delivery.
* Design and execute sales promotions, incentive programs, and client offers to drive momentum.
* Manage client escalations and ensure seamless service activation and post-sale servicing. Drive superior client experience through structured follow-ups and campaign management.
Process, Systems & Sales Enablement:
* Define and maintain SOPs across hiring, training, performance management, and customer servicing.
* Maintain operational excellence by ensuring compliance with defined SLAs and process standards.
* Build and implement an objective call quality and audit framework.
* Ensure regular agent training on product, pitch, objection handling, and compliance.
* Conduct quality audits and drive continuous improvement in agent performance.
* Work closely with Product & Tech teams on CRM, dialer, and workflow improvements.
* Run manual and system-assisted reporting to track every aspect of sales performance.
* Track & manage all clients queries & escalations in close coordination with the
* Support team to ensure timely resolution and best-in-class CSAT.
People Leadership:
* Lead, coach, and manage Team Leaders and agents in partnership with the call center.
* Drive performance management, PIPs, rewards & recognition, and engagement initiatives.
* Foster a culture of ownership, accountability, and execution excellence.
* Drive continuous learning through regular product and process training sessions.
* Conduct knowledge audits and quality checks to ensure superior call quality and adherence to standards.
* Manage attrition effectively by building engagement and motivation across the team.
Vendor & Stakeholder Management:
* Act as the single point of ownership for the outsourced call center relationship.
* Manage vendor commercials, contracts, billing validation, resourcing plans, and capacity planning.
* Ensure optimal staffing, seat productivity, and adherence to agreed SLAs.
* Collaborate with internal teams for seamless coordination across sales, operations, and technology.
Apply if you have...
* Strong P&L ownership mindset with deep sales execution capability.
* Proven ability to operate in high-pressure, target-driven call center environments.
* Hands-on experience with CRM, dialers, Excel-based reporting, and manual tracking.
* Strong stakeholder management across vendors, internal teams, and leadership.
* Ability to work through ambiguity, system limitations, and execution complexity.
* 8–12 years of overall experience, with 5+ years in Inside Sales / Tele-Sales leadership.
* Proven track record of achieving sales targets and managing large inside sales teams.
* Strong background in B2B sales, renewals, and collections.
* Experience in vendor management, commercials, and operational governance.
* Excellent communication, analytical, and people leadership skills.
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