Senior Venue Manager Opportunity
We are seeking an experienced and skilled Senior Venue Manager to lead our team at the Penguin Parade Visitors Centre, one of Victoria's most iconic tourism destinations.
This role offers a unique chance to take on a leadership position and drive exceptional service delivery in a fast-paced environment.
* Key Responsibilities:
* Lead and mentor your team to achieve excellent results, ensuring smooth service delivery and compliance with operational standards.
* Oversee daily operations, implementing process improvements to enhance customer satisfaction and experience.
* Manage rosters, labour costs, and operational KPIs, making data-driven decisions to optimize performance.
* Collaborate with cross-functional teams to deliver seamless guest experiences, fostering strong relationships and effective communication.
To succeed in this role, you will need:
* Proven experience in leading teams in a hospitality, events, or tourism environment.
* Strong decision-making skills, with the ability to communicate effectively and solve complex problems.
* A passion for creating memorable guest experiences, driven by a commitment to excellence.
* The ability to work in high-pressure situations, remaining organized, resilient, and adaptable.
We offer a dynamic and supportive work environment, where you can grow and develop your skills, working alongside a talented team of professionals who share your passion for delivering exceptional service.