We're an expanding artisanal bakery with six retail locations and more on the way, producing handcrafted breads and pastries our customers love.
We're looking for a Retail Shop Manager who can lead by example, inspire their team, and deliver an exceptional customer experience every day in a dynamic, fast-paced environment.
About the RoleAs a Retail Shop Manager, you'll be the face of our brand and responsible for the smooth day-to-day running of your store.
Your role includes leading and supporting your team, ensuring product quality and presentation standards, and maintaining a welcoming, efficient, and well-organised shop environment.
You will work closely with our production and management teams to ensure accurate stock levels, strong communication, and seamless coordination between the bakery and retail operations.
This role requires someone who thrives in a busy environment, takes initiative, and maintains consistently high standards.
Key ResponsibilitiesTeam Leadership & People Management
Lead by example with professionalism, punctuality, and strong work ethic
Train, mentor, and support staff to ensure consistent service and product knowledge
Conduct ongoing training to keep the whole team aligned and confident
Create and manage staff rosters that meet business and operational needs
Conduct interviews and assist with onboarding new team members
Foster a positive, respectful, and productive work environment
Operational Excellence
Oversee daily shop operations, ensuring procedures are followed and updated as needed
Maintain high standards of cleanliness, food safety, hygiene, and presentation
Ensure staff follow company standards and represent the brand properly
Monitor and report on business performance, including daily takings, sales patterns, and operational issues
Ensure smooth open and close procedures, cash handling, and compliance
Stay aware of the annual calendar; holidays, school breaks, seasonal shifts, and plan ahead to support special days, high-traffic periods, and events throughout the year
Stock, Supply & Product Management
Review, manage, and order stock and supplies proactively
Build and maintain strong relationships with suppliers
Ensure accurate stock levels, proper rotation, and appealing product displays
Identify opportunities to improve efficiency, reduce waste, and strengthen operations
Collaborate closely with the bakery production team to ensure product quality and availability
Identify key team members at each location who can support you in overseeing stock and supply across all sites, and manage them efficiently - understanding you can't be everywhere at once
Customer Experience
Deliver warm, attentive, and knowledgeable service
Resolve customer concerns professionally and effectively
Ensure the shop atmosphere reflects the brand's values and hospitality
Community & Business Collaboration
Seek collaboration opportunities with local businesses and partners
Help plan, promote, and execute special events, seasonal campaigns, and community activations
Contribute creative ideas for promotions and local engagement throughout the year
What We're Looking For
Strong customer service and interpersonal skills
Excellent organisational and operational abilities
Leadership mindset with the ability to inspire, develop, and hold a team accountable
Proactive, solution-focused approach to challenges
High personal standards, attention to detail, and commitment to excellence
Ability to thrive in a busy, dynamic environment
Passion for artisanal food and our brand
Apply With UsIf you're ready to take ownership of a key retail location and grow with a supportive, fast-growing artisan bakery, we'd love to hear from you.
Please send a cover letter outlining why you're the right fit, along with a detailed résumé and references.