**Job no**: 566718
**Work type**: Full Time
**Location**: Toowoomba
**Categories**: Sales
- **Full Time** Position
- Guaranteed base earnings + attractive commission
- Paths for career progression with a trusted national brand
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman **Toowoomba**Technology & Entertainment Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering _Great Service, Always!_ to their customers.
As a Customer Service Manager, you have an understanding of retail management, life at home solutions and a desire to find the best outcome for our customers.
**To be successful you must**:
- Have a passion for retail
- Be highly motivated and results driven person with outstanding customer service and communication skills
- Enjoy working in a team environment
**What we require**:
- Experience in (or ability to work in) a customer focused, successful retail business
- A high level of Technology and Entertainment product knowledge to support customer queries
- Experience in retail management with an excellent sales track record
- Have the ability to maximise sales, assist with coaching, leading and motivating an enthusiastic team
- Ability to service your customers while managing work tasks around their needs
- Going above and beyond to provide exceptional customer focused problem solving
- Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate
services
- Passion to exceed individual and store sales targets
- Flexibility across retail trading hours including weekends, public holidays and late night trades
**What we offer**:
- Generous staff discounts
- Attractive commission based structures
- Fantastic incentive based promotions
- Harvey Norman is a strong advocate of career progression with a wide support network for professional development
- An environment where good performance is recognised and rewarded
- A versatile and positive work environment
**Advertised**: 18 Feb 2025 AUS Eastern Daylight Time
📌 Customer Service Manager
🏢 Harvey Norman
📍 Toowoomba