ABOUT US
We're not your average non-bank lender; we're a dynamic crew committed to giving Australians greater access to credit and a chance to enhance their lifestyles. We go the extra mile with our personalised and compassionate approach to lending.
We excel in sculpting success stories, guiding clients to meet their repayment goals, and shaping financial well-being. It's not merely about crunching numbers for us; it's about creating a tangible impact on the lives of our customers.
ABOUT YOU
As a Commercial Collections Officer, you'll be given the freedom to manage your portfolio, specialising in commercial accounts. This is more than just a job; it's an engaging opportunity for you to showcase your knack for building meaningful connections.
In this role, you have the power to craft win-win scenarios through skilful negotiation and structuring payment plans that benefit both parties. This is a rewarding ride where your unique skillset is not only valued but celebrated!
WORK PERKS
We prioritise appreciation through benefits designed just for you:
* Monthly Performance Bonus: Earn up to $1000 monthly with our performance-based commission.
* Competitive Base Salary: base renumeration based on your level of experience.
* Supportive and hybrid working enviornment
* Career Growth: Seize opportunities to upskill and advance within the company.
* Dedicated Learning & Development platform: Educate yourself, on us!
* Well-being Initiatives: Access to mental health support through our Employee Assistance Program and discounted public health insurance.
* Community: Team lunches, Friday drinks & staff events!
* Fitness Support: Subsidised gym membership to compliment your lifestyle.
* Employee Investment Opportunity: Watch your savings grow!
THE GIG
We're just as excited as you! Let us tell you about the day-to-day.
You will be joining a growing and collaborative team and be responsible for the following:
* Working through a large volume of accounts within a team environment
* Review accounts and determine the best course of action for the client and the company; based on the knowledge and training you've received
* Negotiate the collection of outstanding arrears on accounts, along with educating customers to ensure adherence to their future obligations.
* Develop and increase your knowledge on the collections process while following the required legal and customer workflows of all accounts.
* Maintain accurate and compliant account records, ensuring all relevant customer information is obtained and updated
* Professional call conduct with customers, clients and third parties
* Adherence to all legislative guidelines which govern the industry including the ACCC, the Privacy Act (1988) and National
WHAT DO YOU NEED?
If customer service and helping people is your calling, then we want you. Our ideal candidate has:
* Previous Legal experience Required
* Outstanding customer service skills with a genuine interest in helping the customer
* Experience in educating customers and or negotiating payment schedules
* Self-motivation and attention to detail
* The ability to work under pressure and multitask
* Is reliable and honest
* Exceptional verbal and written communication skills
If you feel that this opportunity aligns with your skills and aspirations, apply with your up-to-date CV ASAP! Applicants will be reviewed once received.
You will need to be available for shift work across our operational hours of Monday-Friday, 7.30am-6pm and Saturday from 9am-12pm, as per our rotational roster.
The successful candidate must be ready to undergo a National Police check and any other relevant industry checks.