We are Eil Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA regions.
We have the following full‐time contract position:
* Experience: 2-5 Yrs
* Role: Desk Side Support / Field Technician
* Site Locations: Kent St, Sydney, NSW, 2000
* Expected start: 16 June 2026
* Duration: Long Term
* Mode: Full time Contract Position
* Work Mode: Fully Onsite – 5 Days per Week
Key Responsibilities
* Provide onsite technical support for the enterprise regarding desktops, laptops, wireless devices (phones, tablets), printers, voice over IP telephony, remote connectivity, peripheral equipment and software within established standards and guidelines.
* Configure, test and deploy new technology, install new software and document.
* Receive and respond to incoming calls, emails, walk‐ups and work‐related tickets regarding any user problems.
* Analyze and troubleshoot issues to determine if other level 2 and level 3 teams such as Engineering, Network, Server or Security need to be engaged in solution; coordinate support by creating appropriate tickets and assigning to appropriate team(s).
* Support remote clients using remote access software to diagnose and troubleshoot to determine root cause and resolution.
* Provide ongoing support for enterprise system rollouts that affect users on a continuous basis.
* Diagnose and resolve hardware, software and peripheral issues in a timely manner.
* Troubleshoot and support local network connectivity issues (Wi‐Fi, LAN, VPN basics).
* Respond to and resolve incidents and service requests assigned via ITSM tools (e.g., ServiceNow).
* Perform break/fix support, device setup, imaging and deployment activities.
* Deliver a high level of customer service and user communication, ensuring clear updates and resolution timelines.
* Provide hands‐and‐feet support for remote/offshore teams, including replacement, cabling, device checks and guided troubleshooting.
* Support asset management activities, including inventory tracking, device refresh and lifecycle management.
* Assist with conference room and AV support as needed. Follow standard ITIL processes for incident, request and escalation management. Document resolutions and contribute to knowledge base articles for recurring issues.
If interested, please share your updated resume to visalakshi.s@eilglobal.com with subject line "FTE-DSS-Sydney" and any references are also highly appreciated.
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