Join Our Team! The role of our Customer Care Consultant is to provide exceptional service to our largest Mega Mining Customers through inbound/outbound phone calls, emails and consistently achieve agreed performance targets in support of delivering commercial and business outcomes. This is an excellent opportunity for highly motivated individuals with the experience and aspiration to work in an industry-leading and dynamic environment. Comprehensive training to candidates who are eager to learn and are keen to develop a career in customer service and sales will be provided! Your Day-to-day Provide an exceptional level of service to Blackwoods largest customer via telephone calls, emails and other business systemsYou will be pro-active in looking for process improvements and solutions that drive the right outcome for both our Customer and the businessYou will be empowered to interrogate issues and escalations and be relentless in your pursuit to reach an outcome quicklyThere is a degree of administration related tasks and these should be actioned effectively and according to business processesYou will be eager to learn and understanding the commercial relationships our Mega Mining customers bring to Blackwoods and be pro-active in ensuring you keep yourself up to date with all processes, procedures and updates What You’ll Bring To The Team Available to work Monday to Friday, 7am to 5pmExceptional customer service experience, both internal and externalProven ability to manage conflicting priorities in a fast-paced environmentHigh attention to detail with strong problem-solving and investigation skillsClear written and verbal communication skills Why Our Team Enjoys Being Part Of Blackwoods To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including: Discount membership card for Kmart, Bunnings, Officeworks & OnePass moreSuccessful Refer-A-Friend program – earn up to $2,000 per referralOpportunity to contribute to organizational success through process optimization and workforce efficiencyCollaborative and supportive work environment with opportunities for professional growth NEXT STEPS If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out! As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing). Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI community and people with disabilities.