* Permanent, high-visibility technology delivery role
* Own end-to-end Digital Workplace project coordination
* Cross-functional stakeholder management across the Enterprise
* Newcastle Office | Hybrid role
If you're someone who thrives on bringing structure to complexity, keeping moving parts aligned, and ensuring technology initiatives land smoothly — this role gives you real ownership and visibility across NGM Technology.
As Digital Workplace Coordinator, you are accountable for the planning, coordination and successful delivery of Digital Workplace services and projects. You will work closely with internal teams, vendors and external partners to ensure a smooth and reliable experience for our staff to agreed timelines, scope and company standards. This role is both about planning and 'hands on' for delivery. The role includes regular interstate and regional travel to support initiatives, refresh activities and local site requirements.
This is not an M365 support role however a strong technical background is a plus. It is a delivery and coordination role with real ownership — working across infrastructure, cyber, architecture, risk, vendors and operational teams to ensure projects are executed seamlessly.
What will your key responsibilities include?
* Plan and coordinate Digital Workplace projects from initiation through to completion, ensuring delivery within scope, timeline and budget
* Develop and maintain detailed project schedules, milestones and resource tracking
* Identify, manage and escalate risks, issues and dependencies across workstreams
* Act as the primary point of contact for Digital Workplace hardware activities and work closely with internal stakeholders to understand needs and set clear expectations
* Oversee installation and configuration of hardware, software and network components in line with change management standards
* Coordinate vendors, consultants and contractors to ensure timely delivery of products and services
* Manage asset lifecycle activities and ensure compliance with asset management policies
* Maintain accurate documentation and provide regular status reporting to stakeholders and leadership
What are we looking for?
* Outstanding stakeholder management skills with the ability to communicate clearly and confidently
* A strong customer service mindset with a focus on practical outcomes
* High level of organisation, time management and attention to detail
* Demonstrated experience in vendor management and purchasing of IT hardware
* Strong understanding of IT infrastructure components including end user compute, networks, storage and software deployment
* Working knowledge of project tools (MS Project, JIRA, Trello or similar)
* Strong problem-solving capability and ability to lead issue resolution activities
* Customer-focused mindset with the ability to manage expectations and deliver quality outcomes
* Ability to travel interstate and regional as per business requirements
Why join us?
Beyond the expected perks that we're proud to offer like fitness passports, corporate health insurance, and paid parental leave, we go the extra mile to offer benefits that truly enhance your work-life balance, career growth, and sense of belonging.
* Boredom? Never heard of it.
We're all about challenging, stimulating work that sparks innovation, fuels passion, and keeps you inspired every day.
* We're all about bringing people together
* whether it's through open conversations, a culture of respect, or just having a laugh in a truly inclusive workplace.
* Learning never stops here.
Whether it's LinkedIn Learning, formal training, career coaching, study leave, or even a great podcast rec, we support every kind of growth—professional and personal.
About us
As one of Australia's largest customer-owned banks, we're a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we've helped hundreds of thousands of Australians achieve home ownership and providing a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:
* Lead with heart
– We genuinely care about achieving better outcomes for our customers and communities.
* Own the action
– We build trust by doing things the right way, with honesty and transparency.
* Embrace opportunity
– We look ahead, focusing on our strengths and expertise to challenge the status quo.
* Thrive together
– By working as one, we create the best possible future for our customers and communities
And we're just getting started. Join a team shaping the future of trusted banking and make a real impact where it matters most.
A note to recruitment agencies:
We've got this role covered, so no need to get in touch As such, we are unable to accept unsolicited CVs and will not be liable for any associated fees. Thank you for your understanding
NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a
skills assessment
, comprehensive
background check
,
Bankruptcy Check
and a
National Police Check
.
We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.