Duties and Responsibilities
* Adheres to all standard operating procedures and policies
* Responsible for all communications applicable to assigned area
* Assists in merchandising procedures
* Responsible for maintaining assigned area
* Delivers exceptional customer service through personal contact with customers
* Receiving deliveries and managing invoicing/paperwork
* Checking off stock to invoice
* Stocking shelves and displays
* Performs store maintenance including but not limited to taking out garbage, cleaning, and maintaining the stock room
* Strong culture of safety at all times, including correct use of carton cutter, ladders, & trolleys
This position covers all operational aspects of the business. Additional responsibilities may be assigned by the Store Manager as needed.
Essential Job Functions
* Stand entire shift
* Frequently operate cash register
* Frequently move merchandise weighing up to 10kg and up to a height of 1.5-3m
* Frequently ascend/descend ladders to retrieve and put away stock
* Frequently use stock trolleys and pallet jacks for moving stock
* Frequently position self to kneel, bend and stoop, including in the stock room and on the sales floor
* Frequently communicate and exchange information with customers and staff via telephone and face-to-face in the store; must exchange accurate information
Qualifications and Work Skill Requirements
* Demonstrated understanding and willingness to provide excellence in customer service
* Ability to multi-task
* Creative thinking
* Cash handling experience, including balancing the cash register
Personal Attributes
* High presentation, professionalism, excellent communication skills
* Extrovert persona
* Customer service focus
* Understanding of retail best practice
* Enthusiasm to work within a team environment
* Enjoyment of connecting with people
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