Library Operations & Customer Experience Team Lead
Help shape the future of library services-drive innovation, inspire excellence, and create lasting impact across Sunshine Coast Libraries.
Permanent Full-time
Closes in 3 weeks
Closes Wed 17 December 2025
Closes
Wed 17 December 2025
Category
Library Services
Location
Maroochydore
Type
Permanent Full-time
$128K – $136K Total Remuneration Package
$113K – $120K Base Salary
Location: Cotton Tree
Vacancy No: 6601
Permanent - Full-time
Applications close: 17 December :59pm AEST
Why work with us?
At Council, we're proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you'll want to join our team
With the vision to be Australia's most sustainable region - Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.
About the Role
This senior leadership role is pivotal in developing a customer-centric, best-practice approach across Sunshine Coast Libraries. You will:
* Lead region-wide library operations and customer experience programs.
* Manage strategic projects, partnerships, and service redesign initiatives.
* Oversee budgets, assets, and operational priorities to ensure efficiency and sustainability.
* Champion innovation and accessibility in library services for all communities.
* Support succession planning and professional development for library staff.
About you
You are a strategic and collaborative leader with:
* A degree in Library and Information Science, Management, Community Development, or related discipline.
* At least 5 years' senior experience in a library or customer service environment.
* Strong leadership, project management, and communication skills.
* Ability to manage change, build engaged teams, and deliver innovative solutions.
* Active blue card or ability to obtain prior to commencement
Our Culture & Employee Benefits
Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:
* Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities.
* Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
* Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.
How to apply
Your written application should include:
* A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
* A current resume or curriculum vitae.
Once you have these two documents ready, click 'Apply Now' and follow the prompts to complete your application.
Further Information
Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.
To learn more about Council's vision and projects, you can view the Corporate Plan
For specific enquiries contact Jane Stronach during business hours on
At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.