JOB SCOPE
The role will manage but not limited to:
* 15 rooms AEROTEL Sydney located on the landside of the Airport
* Plaza Premium Lounge within the AEROTEL Sydney that offers Lounge Seating, Shower Facilities and Food & Beverage.
JOB RESPONSIBILITIES
* Process all guest check-ins by confirming reservations, assigning room and issuing room key, process all check-outs including cashiering in a professional manner.
* Ability to make hotel and lounge reservations for walk-in guest, over the phone and email.
* Answer telephones using appropriate etiquette.
* Answer, record and process all guest calls, wake-up calls, messages, requests, questions or concerns.
* Assisting with guests' enquiries on hotel and lounge services and information.
* Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
* Responds swiftly and effectively in any hotel and lounge emergency or safety situations including Occupational, Health and Safety guidelines.
* Taking appropriate action to resolve guest complaints, monitor comments on external sites.
* Manage cashier closure including processing of invoices and receipts at the end of the shift according to Finance requirements.
* Adheres to Hotel and Lounge Service Quality Standards and Operating Manuals. Manage other task as assigned by senior management.
* Excellent attention to details.
JOB REQUIREMENTS
* 2 years in Front Office Receptionist role experience in a 4 or 5 Star chain hotel.
* Mandatory Front Office background and has the capability to do check in and check out using the property management system.
* F&B Experience would be an added advantage with experience in Food and Beverage outlet or Lounge.
* Understands reservations, tier pricing and booking channels.
* Excellent communication skills with ability to present clear and concise information to different stakeholders.
* Strong interpersonal skills.
* Fluent written and spoken English.
* Problem solving ability on both operational and/or strategic areas.
* Ability and flexibility to work various rostered shifts, including early mornings, late evenings, weekends and public holidays.
* Have a valid Responsible Service of Alcohol (RSA) Certificate or willing to obtain one.
Job Type: Part-time
Pay: $24.95 – $26.70 per hour
Work Location: In person