Temporary Office Administrator – Hereford Depot
Location: Hereford
Hours: 40 hours/week (Monday to Friday + some Saturdays)
Contract: Initial 3-month temporary role, with potential to extend or become permanent
Are you organised, customer-focused, and ready to make an impact?
Cotteswold Dairy – one of the UK's leading independent, family-owned dairies – is looking for a detail-driven Office Administrator to support our Hereford depot. This temporary opportunity comes at an exciting time as we transition to a new computer system, and you'll play a vital role in helping us get it right.
Whether you're processing orders, answering queries, or supporting our credit control efforts, your work will directly impact our customers and internal teams – making you a valued member of Team Cotteswold.
Why Join Us?
- Immediate Impact: Help deliver a smooth IT system transition by assisting with key admin tasks and customer support.
- Team-Focused Environment: Join a dedicated group that values empathy, collaboration, and high standards.
- Growth Potential: While this is initially a 3-month role, it may lead to extended or even permanent opportunities.
What You'll Be Doing
- Inputting and checking customer orders via phone, email, and fax
- Supporting the team with general administration tasks during system changeover
- Assisting with credit control: allocating payments, chasing outstanding balances, and managing customer accounts
- Responding to delivery queries and helping to ensure seamless service
- Verifying cash payments and assisting with invoice distribution
What We're Looking For
- Proven experience in customer service or office administration
- Confident, professional communicator with a friendly telephone manner
- Accurate data entry and good IT skills (especially MS Excel, Word, and Outlook)
- Highly organised and calm under pressure – able to juggle multiple priorities
- A flexible team player with a can-do attitude and a willingness to support others
Working Pattern
- Five shifts per week
- Monday to Friday, approx. 08:30 – 17:00
- Some Saturday working required; where Saturday is worked a day off in the week is provided
- Bank Holidays worked on a rotating basis
Join Team Cotteswold
This is your chance to be part of a company that champions local communities, quality products, and first-class service. If you're ready to lend your admin and customer service skills to a hardworking and supportive team, apply today and be part of something meaningful.
About The Company
Established in 1938, Cotteswold Dairy is one of the UK's leading independent family-owned dairies. We support local farmers and communities by delivering the freshest, finest quality products and first-class customer service.
Team Cotteswold:
At Cotteswold Dairy we recognise that we will achieve far greater success working as a team, with empathetic people management and valuing each other, our staff and our customers.
The aim of 'Team Cotteswold' is to give a disciplined and determined effort to value everyone and everything and as a consequence make the Company the first preference for employees and customers alike over the long term.
The Team Cotteswold Purpose:
Being at the heart of a responsible and sustainable dairy community
Benefits:
- Competitive salary with opportunities for growth and advancement.
- Holiday pro-rated based on 22 days plus bank holiday allowance.
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