Overview
EML Group Newcastle, New South Wales, Australia
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience growth and now have over 4,000 dedicated employees. We foster a learning culture that supports a long-term career with EML.
THE OPPORTUNITY
As part of our diverse team in New South Wales, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
As a Return to Work Coordinator, you will pro-actively and effectively provide support to the management of internal workers’ compensation claims across multiple schemes.
This will be a full time, 12 month contract position based in our Sydney, Newcastle or Parramatta office, with flexibility to work from home 3 days per week.
Your Responsibilities
- Prepare and implement Return to Work strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs.
- Manage and prioritise a portfolio of internal Workers Compensation claims
- Establish and maintain effective relationships with injured workers, employers and third party service providers, including phone and face to face communication
- Liaise with all internal and external stakeholders regularly to progress strategies and actions.
- Ensure claims files and other files are accurately and professionally updated on a regular basis.
About You
- Desired knowledge of medical terminology or Allied Heath background
- A driven professional with the ability to maintain a flexible approach across all levels of stakeholders
- Passion for helping others and proven track record for delivering excellent customer service
- Proven ability to influence and deliver outcomes
- Aptitude to adapt quickly and work well within a team
What We Offer
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their career development and providing generous employee benefits. If this position is of interest to you, please apply now.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative
Industries
- Insurance
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📌 Return to Work Coordinator
🏢 EML Group
📍 Newcastle City Council