Senior Sales and Operations Manager
This is a mid-senior level sales and business development position within the retail industry. The role involves leading a team of 10-20 members in a fast-paced environment, with a focus on delivering excellent customer service and driving sales.
* Key Responsibilities:
* Support the store leadership team to achieve sales and operational targets
* Set an example of best practice customer service and support the team to deliver friendly and helpful advice to customers
* Coach the team on the right sales and service behaviours
* Recruit, train and develop new team members
* Maintain high levels of health and safety standards across the department and store
* Action customer feedback to improve the end-to-end customer experience
* Coordinate stock, visual merchandising and replenishments
About the Role:
This is an exciting opportunity to work in a dynamic retail environment, where you will have the chance to grow and develop your skills. As a Senior Sales and Operations Manager, you will be responsible for leading a team and driving sales, while maintaining high levels of customer service.
Requirements:
To be successful in this role, you will need:
* Previous experience supervising a team in a fast-paced environment
* A passion for customer service and developing others
* The ability to coach and develop others, providing feedback and getting the best out of a team
* An ability to achieve results and standards by working with your team
* Open communication style
* Approachability and confidence when interacting with customers
* An eagerness to learn about new products
Benefits:
This role offers a range of benefits, including:
* Team discounts at various retailers
* Free standard membership
* Access to exclusive team member benefits
* 12 weeks paid parental leave
* Fun activities and events
About Us:
We are a leading retailer of home improvement and lifestyle products in Australia and New Zealand. We operate from a network of stores, trade centres, frame and truss sites and online.
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