Job description: Fixed Term, Full-Time (to 30 June 2026) opportunity based in our Orange office. Support the delivery, administration, intake, and customer service of our In-Home Support Service Programs. We are for people, not for profit. Working with LiveBetter will also provide you access to fitness passport and salary packaging options (increase your take home pay)!
LiveBetter Employee Benefits include:
Salary Packaging (increase your take home pay)! Access to our 24/7 employee wellbeing & safety app Supplementary Parental Leave Additional Purchase Leave Employee Referral Program Fitness Passport Service & Recognition Awards Learning and Development opportunities, with diverse career pathway options
(Eligibility criteria/terms and conditions may apply for some LiveBetter Employee Benefits)
About the Team
In-Home Support Services support people in regional communities across NSW and Queensland to live better lives. We empower and support people to lead a happy and independent life, in the comfort of their own home.
The Division's main objectives are:
To provide safe, professional, person-centred care and support services tailored to individual needs with strong focus on our customers. To perform excellent customer service and care duties in line with funding and mandatory industry requirements safely in customers' homes. Be an employer of choice creating a safe supportive work environment with career development opportunities within the in Home-Supports Team and wide LiveBetter Teams.
About the Role
The Support Officer is required to support the delivery, compliance, administration, customer service for a range of our Community Service Programs - including but not limited to Home Care Packages, CHSP, DVA and ComPacks. The role provides support and assistance to the team through the provision of coordination of resources, information, processes, and administrative support.
Some key accountabilities of the role will include:
Support the delivery, administration, intake, and customer service of our In-Home Support Service Programs. Maintain client management record systems including accurate data entry and supporting appropriate record keeping processes. Provide reports as required on program and service delivery. Work with the Coordinators and Case Managers to improve our service delivery and customer satisfaction by assisting with the administration, intake and other support functions required by the Coordinators and Case managers. Work with Rostering Team to provide information and ensure the roster meets all award and program requirements. Provide high levels of administrative and intake support, working across a range of customers to support their service delivery. Answer inbound and outbound phone enquires in a timely and efficient manner.
About You
We would love to hear from you if you are a professional and caring person who is prepared to embrace our values of Integrity, Respect, Cooperation, Empowerment and Excellence in your day to day work life.
To be successful in this role, you will also have the following:
Relevant experience, qualifications, and training in any of the following fields - Community Services, Health, Welfare or Administration. Previous experience in role that required the provision of administrative or support functions. Excellent written and verbal communication skills. The ability to apply a high level of attention to detail along with the willingness to learn. Sound ability to manage and prioritise workload in a constantly changing high volume environment. Demonstrated computer skills, including the Microsoft Office suite of products and the ability to use client management systems, data bases and rostering systems. Ability to work as part of a team, whilst enjoying a degree of responsibility in your role. Current First Aid & CPR Qualifications Current unrestricted Australian Drivers Licence and willingness to undertake travel in accordance with responsibilities of the role.
For detailed information about this role please refer to the position description on our website.
You will also be required to undertake and pass a National Criminal Check, pre-employment wellness check (including drug and alcohol screening) and obtain a NSW Working with Children Check & NDIS Worker Screening Clearance.
Sounds great? What next?
To convince us that you are the best person for the job, please provide a resume and cover letter that clearly demonstrates how your skills, experience and qualifications meet the requirements for this role.
Closing date: 11:59pm, Sunday 11 May 2025Enquiries: Amanda Hilli - Out of Hospital Care Program Manager - 0436 643 840
LiveBetter is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes but is not limited to Aboriginal and Torres Strait Islander People and People from Culturally and Linguistically Diverse backgrounds.
About LiveBetter
LiveBetter Community Services are one of the largest regionally based providers of community services in Eastern Australia. We strive to enable the people of regional Australia to live their best lives.
For further info about us and to see for yourself the great things that we do, you can visit:
https://www.linkedin.com/company/livebettercommunityservices/
https://www.facebook.com/LiveBetterAustralia/
https://livebetter.org.au/