To provide high quality technical and operational support for subscriber technologies / systems supplied by Motorola Solutions.
To provide technical excellence and leadership to other members of the project & operations engineering and Support Services group ensuring Total Customer Satisfaction and compliance to contractual Key Performance Indicators.
Key Responsibilities
Primarily responsibility for the overall technical operation and maintenance of systems and subsystems of the P25 system for Queensland GWN, with a strong focus on supporting the subscriber technical solutions and operations.
Drive and manage a standardised process of codeplug development and regression testing, ensuring quality of these items is maintained, recorded and reported based upon a National approach.
Manage and be the contact point for problem, case and issue management base upon a National approach.
Provide product technical support for customers, internal and external stakeholders to meet defined requirements.
Oversee design of changes to equipment systems integration and introduction of new products.
Provide support as required to P25 and associated Core systems and Remote Sites, Console Dispatch System, Voice/Telephony Logging Systems associated LAN/WANs, external interfaces and Network Management Systems.
Engineer, implement and monitor security measures for the protection of radio and application network.
Participate as required in regular on call roster for after-hours call out to resolve urgent system problems.
The on call component is a rotating roster shared with other engineers.
Support after hours planned maintenance and system upgrade activities.
Prepare and document standard operating procedures and protocols.
Ensure supported system installation and configuration is in accordance with documentation and Motorola Quality Installation Standards.
Other duties as assigned by the Operations Manager or other applicable management staff.
Education & Qualifications
Tertiary Qualifications in Electronics / Computer Systems Engineering or similar (Extensive industry experience will be considered as an alternative).
Highly Desirable
Telecommunications, Land Mobile Radio (LMR)
Microsoft Certified or similar.
Additional network or server management qualifications (or significant industry experience).
Professional Experience
Minimum 3 years in an Engineering or equivalent role implementing and/or supporting Astro P25 systems or telecommunications networks.
Experience with administration configuration, fault finding and maintenance of networks, LAN, WAN, routers, switches, servers, workstations and applications.
Proven interpersonal skills in interfacing with customers, staff, management and vendors.
Experience with Motorola Astro P25 voice radio systems.
Experience with public safety grade encryption systems configuration, implementation and operation.
Software/firmware regression testing experience.
Experience in a communications operations or network operations environment.
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