About the company
As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.
About the role
The Visitor Services Officer plays a key front-line role, providing friendly, accurate and engaging assistance to visitors, local businesses and the wider community. This position supports tourism operations, delivers high-quality customer service. This is a casual role offering 10-20 hours per week, with weekend availability required (weekend penalties will apply).
Duties
- Deliver high-quality customer service by responding to enquiries, providing local information, and promoting the region.
- Process cash and card transactions, undertake reconciliations, and assist with accounts payable and receivable tasks.
- Support operations including stock ordering, product sales, administrative duties, and maintaining up-to-date local tourism knowledge.
- Assist with the development of marketing materials, website content, handouts and tourism communications.
Skills and Experience
- Certificate III in Tourism or equivalent qualification, with experience in a tourism related industry.
- Strong customer service skills, including face-to-face, telephone and written communication.
- Proven retail or sales experience, including cash handling, reconciliations, and tourism product bookings.
- Proficiency in Microsoft 365 and corporate software, with good design sense for creating branded materials.
- Ability to work independently with strong time-management and organisational skills.
Benefits
- Work in a agile frontline role promoting and supporting local tourism.
- Opportunity to work closely with local businesses and community groups
- Varied role combining customer service, administration, tourism promotion and local engagement.
How to apply
Sound interesting? We would love to hear from you! Click APPLY NOW to upload a copy of your current resume & cover letter, or call Jo Ellerman on 02 6691 9106 for a confidential discussion.
Industrial