Lead ICT System Administrator
Location:
Canberra, Melbourne, Brisbane
Industry:
Defence and National Security
Vertical Scope Group are continuing to grow our Professional Services Division, and are looking for Expert, Trusted and Reputable individuals to work within our high performing, high calibre team.
We want to secure highly skilled
ICT System Administrators
to work with us on our multi-year, multi-million-dollar engagement supporting a large ICT Organisational Uplift within the National Intelligence Community.
About you:
* Demonstrated experience with the design, installation and de-installation of large and/or complex systems.
* Demonstrated experience in the analysis and reporting of service and component availability, reliability, maintainability and serviceability. This includes analysis against agreed performance targets and service levels.
* Demonstrated experience in the creation and/or maintenance of issue resolution/disaster recovery plans and the testing of said plans.
* Demonstrated experience in problem root cause analysis and the ability to initiate appropriate mitigation/resolution strategies.
* Available in Canberra, Melbourne or Brisbane.
* Must hold an active NV2.
About the role:
* Accountable for managing allocated resources, setting work priorities and managing workflows to ensure accurate completion of work within timeframes and quality requirements.
* Accountable for installation projects, providing effective team leadership and ensuring effective stakeholder engagement during project work.
* Lead the development and implementation of policies and strategies and the evaluation of business outcomes to ensure continuous improvement in the delivery of ICT systems administration.
* Maintain and apply knowledge, experience and skills to meet capability needs, utilising hardware and software products relevant to systems administration, current functionality and Defence's business domain.
* Use experience in change management, customer service and conflict resolution to maintain the continuity of capability delivery, ICT operation and business functions.
* Work collaboratively with the team to develop and implement solutions and goal of a non-routine or contingency nature.
* Solve issues for a defined range of unpredictable problems following established operating policies and procedures.
* Evaluation project to understand critical factors for success and engage activities or technical specialists to achieve continuous improvement.
Why Join Vertical Scope Group:
As a 100% Australian-owned and operated consultancy with highest level government defence membership, we've built a reputation as a trusted partner delivering impactful ICT and Cyber solutions to the nation's most critical programs.
Vertical Scope Group is an award-winning, security-cleared ICT and Cyber specialist with over a decade of experience delivering end-to-end consulting, professional services, and recruitment solutions to the Commonwealth and industry.
* 2025 Australian Owned Business of the Year
* 2025 RCSA Excellence in Diversity, Equity, Inclusion & Belonging
* 2022 RCSA Excellence in Client Services
* 2022 Prime Minister's Veterans' Employment Award
* 2021 RCSA Excellence in Social Purpose
We're proud to support multiple national frameworks, including:
* ICT Provider Arrangement (ICTPA)
* Defence Science & Technology Group (DSTG)
* NSW TAS SCN0012
* BuyICT and People Panel 1&2 (APS1 – SES Band 3, and Board Placements)
Our work helps shape and sustain the sovereign workforce that underpins Australia's security, capability, and competitiveness.
Diversity & Inclusion
We proudly welcome applications from:
* Veterans & Defence partners
* Aboriginal and Torres Strait Islander peoples
* People from culturally and linguistically diverse backgrounds
* People with disabilities
At VSG, we believe diversity strengthens capability — and that our people are our greatest asset.