Business Support Analyst Salary: Location: Innaloo Closing Details: Work Type: Permanent - Full Time
Drive Change, Connect Communities
Working for the Department of Transport and Major Infrastructure (DTMI) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation. We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.
The Opportunity
We're excited to offer a newly created Business Support Analyst role within Infringement Services at Driver and Vehicle Services (DVS). In this position, you'll play a key part in identifying, investigating, and analysing business issues related to system faults, enhancements, and new initiatives. You'll undertake user acceptance testing for system changes, contribute to the development and implementation of new policies and procedures, and help ensure our processes and systems are aligned for success.
You'll work closely with internal and external stakeholders, including business and technology teams to define requirements and deliver effective solutions. A major part of your role will be designing and delivering training, developing help resources, and providing ongoing coaching and mentoring to operational staff. This is a unique opportunity to help shape how Infringement Services operates and support the Department's mission of safe drivers, safe vehicles, secure identities, and quality service across Western Australia.
There is currently one (1) permanent position/s available for immediate filling.
The successful applicant or applicants assessed as suitable through this process may receive further offers of employment (fixed term or permanent) in this or similar roles for a period of twelve (12) months from date of first appointment.
About you
* Demonstrated knowledge of business analysis and user acceptance testing techniques
* Well-developed written, verbal, and interpersonal communication skills
* Ability to develop quality documentation and liaise with stakeholders
* Strong research, analytical, and problem-solving skills
* Proven organisational and planning skills, able to prioritise and meet deadlines
* Ability to work independently and as part of a team
Desirable
* Experience with Department of Transport systems, policies, or procedures
* Knowledge of traffic infringement enforcement and management
As part of our team, you will enjoy
We invite you to Be Part of Something REAL. At the Department of Transport and Major Infrastructure (DTMI), we value real connection, growth, wellbeing, and purpose. We are deeply embedded in our community, fostering an environment where employees feel seen, heard, and empowered. Our modern work environment supports continuous learning and development, making a significant impact on Western Australia's prosperity. We prioritise employee wellbeing and collaborate with the community to create a thriving, connected state. Learn more about our commitment to you,
* A competitive salary, and 12% employer contributed superannuation and salary sacrifice options.
* Access to flexible working arrangements including working from home or alternate work location for enhanced work life balance.
* Not just a job, but an opportunity to develop your career across other areas of transport.
* A varied and exciting role where you will handle a wide range of customer enquiries.
* Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals.
* Work for an innovative Government agency with limitless long-term career prospects.
* Generous leave entitlements including 4 weeks' annual leave, 3 public service holidays yearly and long service leave every 7 years.
How to Apply
Apply online by clicking the 'Apply for Job' button and provide the following documents in Word or PDF format:
* A detailed CV that clearly outlines the skills and experiences you have gained in relation to the job description; and
* A [1] page summary outlining the key responsibilities and achievements you have had during your career in the context of the JDF and Selection Criteria.
* Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor.
Applications for this opportunity close at 3pm on Monday, 24 February 2026. Please ensure your application is submitted on time, as late applications will not be accepted.
DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.
Our commitment to a diverse and inclusive workplace
The Department of Transport and Major Infrastructure (DTMI) is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.
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