**The role**:
**In addition to this you will be responsible for**:
- Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, within the ITIL framework
Are you right for this role?
- Previous experience in a Programmer/Developer role, with a focus on any of the following:.NET Framework C#, CI/CD, REST APIs, SQL (MS Synapse preferred), PowerBI Desktop/Report Builder, CCL (Cerner Command Language), or JavaScript
- Demonstrated ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management (SFIA: USUP Level 4, PBMG Level 4, CHMG Level 4, CFMG Level 3, TEST Level 3)
- Demonstrated ability to ensure that service delivery meets agreed service levels in a customer focused ICT / Clinical Business environment (SFIA: SLMO Level 4)
- Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions (NHS: Effective and strategic influencing)
- Previous experience working with one of the below systems is preferred:
*
ieMR - Medications management
ieMR - ESM (scheduling management)
ieMR - CareDelivery
ieMR - Technical - Interfaces / Medical device integration
ieMR - Reporting
**About eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
**Benefits of working with eHealth Queensland**: By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
**You will enjoy a variety of benefits, including**:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development