Job Description:
We are seeking a dedicated professional to provide exceptional service to our predominantly older clientele in this diverse client-facing role. This is a permanent full-time position with a fixed roster between Monday to Friday from 9:00am to 5:00pm.
Key Responsibilities:
* Welcoming clients and managing their experience for optimal outcomes
* Scheduling and confirming appointments for our clients
* Providing administrative support to our Clinicians (Audiologists/Audiometrists)
* Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
* Managing the clinic phone line and shared email inbox
* Billing our clients correctly and taking a range of payments
* Learning and competently using a range of software and applications
Requirements:
* Prior experience in face to face customer service and/or administration role
* A passion for delivering an amazing client experience
* Great communication and active listening skills
* Resilience, self-motivation and lots of energy
* Excellent organisational and time management skills
* Ability to work autonomously and effectively within a team
* Focus on results and the best possible outcomes for both our organisation and our clients
* Intermediate computer skills
* An interest in learning about features and basic repair/maintenance of hearing aids