Overview
McDonald's Australia is the largest quick service restaurant operation in the country. Fondly known as "Macca's", we have been a household name in Australia for over 50 years, and we are committed to making every moment count for customers and our people. We are seeking a dynamic Quality Assurance Manager to lead strategic programs across a diverse portfolio of food and non-food categories, shaping the standards that ensure millions of customers enjoy safe, high-quality products every day.
As a trusted expert, you will collaborate across departments, guide crisis management, and oversee product and facility approvals while leading a high-performing team of Quality professionals. If you are ready to make a meaningful impact in a fast-paced, values-driven environment, we’d love to hear from you.
Responsibilities
- Drive Supplier Excellence : Partner with Strategic Sourcing and global teams to manage supplier relationships, onboard new partners, and uphold rigorous product standards.
- Champion Quality & Innovation : Support new product development, validate food safety systems, and collaborate on equipment and packaging innovations.
- Lead with Impact : Manage a team of two direct reports, aligning their work with business goals and fostering growth through McDonald\'s BEST framework.
- Solve & Improve : Investigate product issues, lead quality resolutions, and continuously enhance systems through data-driven insights and industry best practices.
Qualifications
- Strong communication and interpersonal skills, with the ability to build effective relationships across diverse teams
- A proactive, solutions-focused mindset and a "can-do" attitude
- Deep understanding of product safety, supply chain integrity, and store operations
- Up-to-date knowledge of food safety legislation and logistics requirements
- Excellent project management skills, with the ability to meet tight deadlines and perform under pressure
- Self-motivated and detail-oriented, with a knack for anticipating challenges and opportunities
Benefits
- Competitive Remuneration Package : Base salary, health care, target incentive plan (bonus) and long-term incentives (shares).
- 5 Weeks of Annual Leave : Additional leave to recharge.
- Highly Flexible Work Environment : Hybrid working model balancing remote work and in-office collaboration.
- Birthday & Volunteer Leave : A day off in your birthday month and 3 days annually to volunteer for a registered charity.
- Ongoing Professional Development : Leadership programs and free access to LinkedIn Learning.
- Modern Office with Sustainable Amenities : Newly revamped Thornleigh office with technology and electric car chargers.
- Macca\'s Staff Discount & Retail Discounts : Discounts at McDonald\'s restaurants and retail partners.
- 24/7 Wellbeing Support : Access to Sonder for confidential safety, medical and mental health support for you and your immediate family.
- A Fun & Vibrant Culture : Local and Macca\'s events and experiences from day one.
At Macca\'s, our doors are open to everyone. We are committed to building a secure, inclusive and welcoming workplace where everyone feels valued and empowered. We are an equal opportunity employer and encourage applications from people of all backgrounds, identities and experiences. If you have a disability, illness or injury and need adjustments during the recruitment process, we\'re here to help, just reach out to start the conversation.
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📌 Quality Assurance Manager
🏢 Mcdonald'S
📍 City of Sydney