Job Description
We are seeking a talented and charismatic individual to join our team as a Guest Experience Coordinator.
This is an exciting opportunity to connect guests with experiences and the city, ensuring quality, standards and guest expectations are exceeded.
The ideal candidate will have outstanding communication skills, be passionate about creating a memorable and welcoming atmosphere for customers, and strive to provide personalized and attentive service that exceeds guest's expectations.
As a key member of our team, you will coordinate with the hotel's Chief Concierge on the Who's Who guests, groups, and daily operations, ensuring pre stay communications are being sent to all guests using brand tone of voice and delivered in a timely manner.
You will also be responsible for managing and overseeing Marriott Bonvoy travel program and associated talent training, organizing and hosting Insider Collective gatherings, and building and contributing to teams throughout the hotel to move toward the completion of shared goals while fostering collaboration.
Key Responsibilities:
* Coordinate with the hotel's Chief Concierge on the Who's Who guests, groups, and daily operations.
* Ensure pre stay communications are being sent to all guests using brand tone of voice and delivered in a timely manner.
* Manage and oversee Marriott Bonvoy travel program and associated talent training.
* Organize and host Insider Collective gatherings.
* Build and contribute to teams throughout the hotel to move toward the completion of shared goals while fostering collaboration.
About Us
We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities.
Benefits
* Milestone Recognition
* Sabbatical Leave
* Leave Portability
* Love Learning
* Career Growth
* Bonvoy Eligibility
* Overall Wellbeing
* Flexible Working
* Birthday Leave
LIFE WITH THE WORKS
We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.