Company DescriptionLinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.Join us to transform the way the world works.Job DescriptionAt LinkedIn, our approach to flexible work is centred on trust and optimised for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.We are looking for an SMB Account Manager to join our team in contributing to successful client relationships with clients in selected APAC markets. You will be responsible for making sure that clients renew their contracts and grow with LinkedIn’s talent and learning products and services. You will focus on a portfolio of client accounts to ensure there is engagement in products through discovery, training and ultimately guaranteeing the investment made in LinkedIn’s solutions best meet the clients’ needs.Responsibilities:Execute account contract renewals that maximise contract value while protecting and enhancing the customer relationshipOwn, drive and manage the renewal, upsell, and cross-sell process for a high volume of customersIdentify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closureProvide executive management with complete visibility to renewals and solicit executive involvement as requiredCommunicate risk clearly and take the lead in developing resolution strategiesAccurately maintain a sales forecast in your territoryQualificationsBasic Qualifications3+ years of experience in sales or account management with a focus on negotiating contracts2+ years of experience managing phone transactionsPreferred QualificationsExperience with recruiting/HR software, SaaS opportunitiesProficiency in MS Office (Outlook, Excel, Word and PowerPoint)Strong understanding of the HR and Talent industrySolid negotiation skills that allow for value-based contract negotiations at the senior levelExcellent communication and project, time and customer management skillsDemonstrated ability to find, manage and close businesses in an evangelistic sales environmentSuggested SkillsStakeholder ManagementCommunicationPrioritisationAdditional InformationGlobal Data Privacy Notice for Job CandidatesPlease follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
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