Duty Manager – Front Office
About the Opportunity
Lead the dynamic front office team at RACV Noosa Resort, overseeing efficient resort operations and ensuring high‐standard guest service.
Responsibilities
* Direct and assist the team with front office activities & procedures, room assignments, guest inquiries & requests;
* Lead by example, coach and motivate a high‐performing team that includes front office reception, porter, reservations, night audit & leisure attendants;
* Build strong relationships with internal and external stakeholders, handle complex issues, guest complaints and resolve issues efficiently & professionally;
* Assist with business activities, accounting procedures, expenditure management, rosters & training;
* Monitor operations and ensure the property presentation is maintained to a high standard;
* Display a strong knowledge of property facilities, services, events, activities, and local attractions.
What you'll need to be successful
* Previous front office supervisory or management experience in a 4‐5 star hotel/resort environment
* Experience in staff management practices including rewarding, appraising, counselling & staff development and delivering on‐the‐job training
* Proficient MS Office applications, administration, numeracy & literacy skills
* Exceptional written & verbal communication, conflict resolution and negotiation skills
* Strong teamwork, attention to detail, time management, organisational and problem‐solving skills
* Drivers Licence (mandatory)
* Diploma qualification in hospitality or tourism (desirable)
* Hold or obtain a Qld WWCC Blue Card
* Flexibility to work a rotating roster including evenings, weekends & public holidays
* Excellent grooming & personal presentation
We are Offering
* Discounts on RACV products & resorts, including insurance discounts and free roadside assistance
* Employee of the month awards & recognition
* Training & development programs for skill advancement and career progression
* Complimentary parking onsite
* A workplace where your voice is heard and all ideas are considered to improve the guest experience
Equal Opportunity Statement
At RACV we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. Everyone is welcome, supported and appreciated for who they are and what they bring to our business.
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