* 24 + 12 + 12 month contract – 1st July start
* Baseline Security Clearance - Civic, ACT offices
* All states and territories - Flexible work arrangements
* Digital transformation projects (CRM focus) - Agile Software Development
Our client, a Federal Government division based in Civic, ACT, that develops and maintains national measurement standards, requires the services of a D365 Service Designer for a 24 + 12 + 12 month contract.
Duties of the D365 Service Designer:
* Leads and reviews multiple user research and business and technical engagement activities to map, analyse and evaluate the user experience, business processes, and technology applications of current services, identifying opportunities for improvement.
* Leads the co-design, testing and evaluation of potential future state options for service improvements including assessing feasibility, viability, and desirability.
* Develops product strategies and roadmaps for sustainable implementation with consideration for operating environment, and security, usability, and accessibility requirements.
* Creates and implements service design capability uplift strategies and training.
Skills and Experience - D365 Service Designer:
* Demonstrated ability to select and apply appropriate methodology for user research, co-design, and evaluation of current state and future state services including capturing the end-to-end user journey, business processes, and technology landscape.
* Demonstrated ability to oversee collection and synthesis of data into actionable insights defining user and business needs, problem statements and the desired future state.
* Demonstrated ability to leverage expertise and co-design, test, and measure the effectiveness and feasibility of proposed digital improvement initiatives and options.
Desirable criteria
* Experience in digital transformation projects for complex organisations (CRM focus).
* Software engineering or Agile software development experience.
How to Apply
For a copy of the full job description, including the application instructions, please get in touch with Andy at Recruitment Hive by clicking the Quick Apply button. Alternatively, you can reach Andy on (02) 6299 1*** to discuss further.
Please note that applications close at 11am on the 27th of May 2026. Recruitment Hive welcome late applications to be considered for future opportunities.
We Value Diversity
The Recruitment Hive is a proud Equal Opportunity Employer. We recognise the value of diverse perspectives and experience and are committed to an inclusive workplace where everyone feels valued and respected for who they are. We encourage people with disability, indigenous, veterans and people of all backgrounds and abilities to express their interest in this role.
Job ID: AE 670934 | LH-06558