Service Coordinator — Facilities Management | Blackwater, QLD | Full‑time (Mon–Fri)
Keep our admin engine running and stakeholders informed.
About Champ Group
Champ Group is a family‑founded company with national capability—providing integrated solutions across facilities management, infrastructure maintenance, fabrication and construction. We pair simple systems with disciplined execution to keep delivery safe, organised and consistent. We focus on practical outcomes and long‑term partnerships to get the job done right, every time.
The Opportunity
Reporting to the Business Manager, Facilities Management, the Service Coordinator provides high‑quality administrative and coordination support. You'll manage the inbox and phones, set up jobs, raise POs, process invoices and timesheets, maintain accurate records in our work management system, and keep stakeholders updated. Your organised approach helps the team deliver safely, meeting both service and operational delivery targets.
Key responsibilities
- Scheduling & job set‑up: Coordinate scheduling and job creation in our work management system; maintain accurate job records and folders.
- Training & inductions: Administer site access, including Standard 11's, VOCs and medicals; book training; maintain the training matrix/HRMS and track expiries.
- Equipment compliance: Maintain service/calibration schedules, certificates and asset registers to keep equipment compliant.
- Procurement & finance support: Raise purchase orders, receipt deliveries, match invoices to POs, process timesheets, support AP/AR and month‑end processes.
- Accommodation & logistics: Book travel and accommodation as required; coordinate site access and inductions.
- Records & document control: Keep registers and records accurate; apply naming/version control and retention rules.
- Reporting & claims: Prepare weekly/monthly reports and claims, and support ad hoc reporting requirements for the business.
- Stakeholder liaison: Provide clear updates to supervisors and managers; escalate risks, delays or variations early.
What you'll bring
- High accuracy and attention to detail; confident with data entry and document control.
- Experience coordinating inductions and training administration, maintaining a training matrix/HRMS.
- 3+ years in administration, service coordination or office support (maintenance/facilities environment ideal).
- Proficiency with MS Office (Excel/Word/Outlook) and a work management system or similar.
- Experience with purchase orders, invoicing and basic AP/AR processes.
- Work scopes & documentation: able to assist with scope documents, quotes, quality documentation, claims and other contract administration.
- Procurement & ISO-aligned systems: comfortable working within quality, safety and environmental management systems (ISO 9001/45001/14001); vendor onboarding, POs, receipting and invoice matching.
- Understands the job flow: how field inputs move through work orders, scheduling, completion/quality, claims and invoicing.
- Strong communication and customer service; able to manage competing priorities.
- Desirable: TAE40122 Certificate IV in Training and Assessment (or willingness to obtain).
- Desirable: Standard 11 & Coal Board Medical.
- Open drivers licence and reliable vehicle.
Why join Champ Group
- Growing, family‑owned business with national footprint.
- Competitive remuneration + super, with salary packaging options.
- Work/life balance: Monday–Friday roster; supportive team environment.
- Wellbeing: Employee Assistance Program and a safety‑first culture.
- Growth: Learn from experienced leaders with clear development pathways.
How to apply
Apply with your resume and cover letter outlining your coordination, systems and stakeholder experience. Include two referees we can contact.
Location: Blackwater, QLD.
Right to work: Applicants must have full working rights in Australia. Pre‑employment checks may include right‑to‑work, reference, medical/fitness for work and police checks relevant to the role.
Our commitment to inclusion: We're an equal opportunity employer and welcome applications from all backgrounds.