We are looking for a highly motivated Customer Service Advisor to ensure exceptional service delivery. The purpose of this role is to support and communicate with all our customers, manage the local warehouse, oversee import of goods, prepare deliveries including goods invoicing and debt management, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries and ensuring full customer service satisfaction.
Job Location: Alexandria, southern suburb of Sydney, New South Wales, Australia
What You'll Be Doing
* Process all types of local and International orders, returns and credits accurately in order to deliver goods within agreed timescales.
* Proactive communication via phone and email in a helpful and professional manner with customers and Key Account Manager throughout the order processing stages. Demonstrate role model behaviors.
* Capture and analysis of feedback and complaints, other analyses as required.
* Support vigilance processes.
* Provide management information.
* Update and maintain customer contract pricing in ERP.
* Work proactively as part of the Customer Service team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks and responsibilities as needed.
* Support cross‐training of other team members.
* Order stocks to replenish the local warehouse in Sydney, in order to maintain safety stock levels.
* Pick, pack and ship customer orders seamlessly and promptly within agreed time frames.
* Organise and keep all storage areas safe, secure, clean and tidy.
* Oversee import of goods, cooperate with import agency.
* Prepare all in and out stock documentation as well as stock checks.
* Schedule and monitor delivery/courier services.
* Order packaging materials.
* Cooperate with waste‐management company.
* Ensure continuous improvement to processes and systems.
* Ensure all health and safety and quality procedures are always followed.
* Invoicing / correcting / credit note issuing.
* Reconcile the sales ledger balance sheet.
* Maintain an appropriate level of knowledge regarding Rayner products, increase knowledge, participate in training and product testing.
What Experience & Skills Do You Need
Essential
* Customer service, invoicing and/or credit control experience required.
* Experience in warehouse handling / goods packaging.
* Able to work on own initiative, self‐starter and as part of a team.
* Ability to work to tight deadlines with accuracy and detail.
* Intermediate Excel skills.
* Able to communicate verbally and in writing in English.
Desirable
* Experience dealing with imported goods.
* Proven track record in a customer service role in medical devices.
* Graduate with an ambition to build a career in an innovative medical device company.
* Knowledge of ERP system.
* Knowledge of Data protection, Cyber security, and anti‐money laundering policies.
What We Can Offer You
* Wellbeing reimbursement programme.
* Employee Assistance Program.
* Subsidy on Private Health Insurance.
* Free shuttle bus service from Central train station to Alexandra office.
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