Enterprise Technology Solutions Director, Service Management Seeking proven leadership experience gained in a complex environment. Lead the provision of advice and resolution as ‘first point of call’.
The Department of Justice and Community Safety (the department) is seeking a Director, Service Management to provide executive leadership for the Enterprise Technology Solutions team.
About the Business Unit The Corporate Strategy and Delivery Group is an enabling function delivering Finance, People, Safety and Culture, Strategic Communication, Infrastructure, Data, Performance and Governance, and Information Technology Solutions to support the Department. The group provides strategic and operational support, delivers essential corporate services, and leads continuous improvement and performance oversight of corporate functions.
The Enterprise Technology Solutions (ETS) branch leads DJCS's strategy, policy and investment in all aspects of information management and technology use supporting DJCS business areas and staff to get the most from their investment in technology and use tools safely and in a compliant manner.
About the Role To be successful in this role the person will have capacity to lead people and organisations through change and to drive and implement initiatives and efficiencies that will improve the delivery of services across the department.
The work is fast paced and would suit an individual who is able to lead a team in achieving results whilst responding to a rapidly changing environment.
Some of your duties will include:
Lead CSD's modernisation of its arrangements for the delivery of corporate services delivery ensuring all documentation, including Standard Operating Procedures (SOPs), training materials and advice to customers in relation to the service are current, regularly reviewed, and fit for purpose and implement consistent tools for capturing, allocating and monitoring of support requests.
Lead the unit's input into the annual process to define service levels in the DJCS Corporate Services Service Agreement and associated reporting and analysis activities.
Lead continuous improvement of the processes undertaken by teams across the branch and wider division.
Contribute to the wider leadership of the corporate service arrangement, connecting with staff across ETS, policy owners in other parts of CSD and in client divisions to understand departments' requirements and maximise the value obtained from their collective investments in corporate services and associated systems.
Provide expert advice to executive level stakeholders in customer departments on changes to policies, strategies, processes, frameworks and potential investments relating to all services delivered by ETS.
About you To be successful in this role, you will have:
Significant knowledge of and experience in defining, costing, measuring and reporting on services that include the management of systems and specific technology used by customer organisations.
Significant knowledge and ability to influence the design of the frameworks and processes used in Victorian Government organisations for the management of Information Systems and Technology.
Strong ability to understand, and then simplify and explain to others, complex concepts and processes associated with corporate processes such as those involved in financial management, procurement, human resources management and document/records management.
Qualifications / Requirements
Tertiary qualifications in fields related to business management, human resource management, financial management and/or technology are highly desirable.
How to Apply Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
Child Safe Statement of Commitment The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
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