Peer Community Support Worker (Full-Time Permanent)
Wollondilly and Wingecarribee Area
New Horizons is seeking a Full-Time Permanent Peer Community Support Worker to join our Housing & Accommodation Support Initiative (HASI) Program in the Wollondilly and Wingecarribee area.
About Peer Work at New Horizons
Peer work is a special kind of support where the person helping has their own lived experience of mental health challenges, recovery, or using services. A peer worker is someone who has "been there too" and now uses that experience to walk alongside others, not as an "expert" to fix, but as someone who understands the journey.
* Lived Experience: Personal understanding of mental health challenges and recovery.
* Empowerment: Supporting individual voice and choices, helping customers regain control over their lives.
* System Navigation: Knowledge of the mental health system to help customers find their way through services, rights, and self‐advocacy.
* Hope and Realness: A powerful message of "recovery is possible" shared honestly, without pretending the journey is perfect or easy.
Responsibilities
* Collaborating with customers to develop individualised, person‐centred support plans that incorporate their identified wellbeing needs, strengths and goals.
* Providing support to customers to improve their independence by assisting with skill development, transport, social activities, finances, appointments, cooking, medication, personal care and other supports as required.
* Supporting and encouraging customers to participate in activities of their choice such as social, leisure, sporting, educational and employment activities.
* Keeping customer records up to date daily using online systems and electronic databases.
* Developing and maintaining professional relationships and networks with customers, families, caregivers and key stakeholders.
* Supporting customers to navigate the sector to access any additional service they may require.
* Seeking out innovative ways to enhance the recovery journey and overall customer experience with New Horizons.
What You'll Bring to the Role
* A positive, authentic, inclusive personality who brings their whole self to work each day.
* A strong set of values that guides your work, incorporating our organisational values of passion, integrity and respect.
* Great computer skills with proven ability to use Microsoft Office and customer relationship management systems.
* Minimum Cert IV in Peer Work, or equivalent industry experience as a Peer Worker.
* Valid NSW Class C driver's licence, with the ability to operate vehicles in this licence class, including large cars and vans.
* Current Police check (not more than 3 months old), WWCC and NDISWC to meet New Horizons employment criteria prior to commencing.
Benefits
* Salary above the award and penalty rates.
* Salary Packaging with tax benefits for employees of the not‐for‐profit organisation.
* Employee Assistance Program providing confidential counselling services.
* Fitness Passport.
* Professional Development opportunities, including internal and external learning, workplace mentoring and secondments.
* Work‐Life Balance support through flexible arrangements, long service leave and parental leave.
* Supportive culture where employees are heard and respected.
* Reward programme recognising achievements.
If you are passionate about making a real difference in your local community and want to leverage your lived experience to empower others, we encourage you to apply.
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