* On-site work. Must be available Friday, Saturday, Sunday
* Varied shifts between 9:00am to 9:00pm
About Lucas Collective
Formerly Lucas Restaurants, Lucas Collective is home to Australia's most beloved and acclaimed restaurants, including Chin Chin, Maison Bâtard, Kisumé, Hawker Hall, Baby Pizza, Yakimono, Society and Grill Americano. Australian in our approach and unbound by dining traditions, we create venues and experiences to be shared with others.
About the Opportunity
We are seeking a dynamic and guest-focused Guest Services & Host (Reservations + Front of House) to support the full guest journey across our restaurants — both from Head Office and onsite at venue level.
In this hybrid role, you will manage inbound calls and emails for reservations, respond to guest enquiries, and coordinate bookings from our central reservations team, while also working onsite as a Host to welcome guests, manage arrivals, and ensure a seamless in-venue experience.
You will be a key touchpoint in the guest journey — ensuring every interaction, whether online, over the phone, or in person, reflects the warmth, precision, and hospitality standards of Lucas Collective.
Requirements
* Must be available to work Friday, Saturday, and Sunday
* Varied shifts between 9:00am – 9:00pm
* Full-time and casual opportunities available
The Ideal Candidate Will Have
* Experience in hospitality, reservations, guest services, or front of house roles
* Experience as a Host, highly regarded
* Strong communication skills, both written and verbal
* A high level of attention to detail with the ability to manage and prioritise multiple booking systems
* Confidence working across both digital systems and face-to-face guest interactions
* A calm, resilient, and solutions-focused approach in a fast-paced environment
* A warm, professional, and guest-first mindset at all times
* Strong organisational and time management skills with the ability to multitask effectively
* Proficiency in Microsoft Office and ability to quickly learn new platforms and systems
* Availability to work a rotating roster, including weekends, public holidays, and varied shifts
Working with Lucas Collective
We exist to see our team succeed. Ongoing training, continuous development, and opportunities for growth are the elements we focus on providing each and every individual in our ever-growing team. Hospitality from the heart and respect for all defines our guiding values - we call it Lucas Collective.
Benefits
Lucas Collective is a company that values its people. We offer competitive salaries, generous discounts in our venues, and development opportunities to support and grow your career.
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